Dental Care of Livonia

They were SUPER fast with getting me in to be seen, they were all so kind and professional— I am looking forward to the rest of my experience with the team here. Thanks for making a scary situation so much easier and for your honest, trustworthy service. You all rocked! Thanks so much! See you in January!

My 81 year old mom had an issue with Dental Care of Michigan Garden city location. So I decided to try the Dental Care of Michigan, Livonia. Nikki answered the phone, I explained what happened. She was very sympathetic to the situation, and had me to speak with the office manager Elizabeth. Like Nikki, Elizabeth listened as I explained everything to her. She was so understanding, and compassionate. She quickly took care of getting my mom an appointment the very next week. So after my mom was seen, Elizabeth called me personally to see if we were satisfied with my mom's appointment. Yes, mom and I were very satisfied. Now that's great customer service! Keep up the great work Livonia office!

Not very good customer service. I called to confirm an appointment because I did not get the usual confirmation text. I was out in hold for over 15 min without them coming back to me. I hung up and called back they said they need to reschedule the appt. This happened also the appointment before this as well. The last time they rescheduled the appointment and did not call me to let me know. Because of their errors and poor customer service communication I am overdue for my cleaning. I would not recommend this place!

Dr. Natalie is awesome! She is really kind and does a great job. The staff and doctors are nice too. However, wait times are really long, I waited 55 mins past my appointment time before my cleaning started. Seems like maybe they book appointments too close together.

I went in to have the rest of my teeth removed so that I could get dentures. They failed to extract my left eye tooth completely. When I went back several times to let them know they had missed something they told me it was all in my imagination. Well 3 days ago my imagination got swollen infected and abscessed. I had to call and schedule an emergency appointment through their answering service because nobody in the office knows how to answer a phone. So I go in yesterday and they removed the rest of my imaginary tooth a little over a half inch long. And they thought it would be a good idea for me to have antibiotics. I gave them the name and location of my Pharmacy and they proceeded to phone it in to the wrong place. I didn't have time to go pick it up yesterday since I don't drive. I'm riding a bicycle with my right leg in an air cast because I have a severely sprained ankle. I go to my Pharmacy today to pick up my prescription only to be told well they don't have one for me it's at their other location another 5 miles down the road. So I tried to call and let them know that they sent my prescription to the wrong place and you know what just like before nobody knows how to answer the phone in the office so I sent a message to corporate and I was forced to type the entire thing with my middle finger to show my appreciation. The lack of professionalism is astounding. If you need any type of dental services I suggest you go somewhere else unless you have the patience of a saint because I do not.