Bright Side Dental
Dental ClinicMichiganWayne CountyLivoniaFive Mile Road
36400 Five Mile Rd, Livonia, MI 48154, USA
4.0
I have been a patient of Bright side dental for years. I recently had a bad experience there. They suggested a procedure and ran it through my insurance. Told me this is what I need to pay and I would be done. I had the money at the time. Few months later I get billed for WELL over $100. And they are not nice with their messages on the bill. Throwing words in all CAPS like they are hollering at you. It is YOUR responsibility . CLAIMS THAT ARE NOT PAID FOLLOWING 90 DAYS FROM DATE OF SERVICE......I sat in the office one day for my appointment and listened to the girl behind the window call all of the patients that were running behind. Being rude and saying IF YOU ARE NOT HERE IN 10 MINUTES YOUR APPOINTMENT WILL BE CANCELLED AT YOUR EXPENSE AND YOU WILL HAVE TO RESCHEDULE. Like really? Most of the time I sit for at least 20 minutes before I am called back and then wait longer than that for the dentist to come in and check me out after the cleaning. There is such a thing called Head Heart and Hero in the customer service world. Bright Side Dental needs to learn this. Use your Head and Heart and be a Hero. There is enough negativity in this world. I am their client, they are not mine. I will be finding a dentist who is more caring about their patients than how much of a profit I am.
-
Overview
Hours
Bright Side Dental Introduce
Welcome to the Theme Park Directory! As we connect local users with various services, we'd like to present an overview of Bright Side Dental, located at 36400 Five Mile Rd, Livonia, MI 48154, USA.
Recent customer feedback regarding Bright Side Dental presents a mixed view. One patient who had been a client for years reported a negative experience involving unexpected billing issues months after a procedure, along with what they perceived as unprofessional and demanding communication regarding payment. This reviewer also mentioned observing rude behavior towards other patients regarding appointment tardiness and long wait times within the office.
In contrast, another patient reported a positive first appointment experience, describing the staff and doctor as awesome, polite, and professional. This patient expressed satisfaction with the initial results and looked forward to further treatment at the clinic.
Key Aspects Highlighted in Reviews:
- Mixed customer service experiences reported
- Some patients found staff and doctors to be polite and professional
- Concerns raised about billing practices and communication
- Allegations of rude behavior towards patients regarding appointments
- Potential for long wait times
Contact Information:
- Phone: (734) 288-7135
- Mobile Phone: +1 734-288-7135
- Address: 36400 Five Mile Rd, Livonia, MI 48154, USA
Promotional Information:
No specific promotional information was available in the provided reviews. For details on new patient specials, accepted insurance plans, or other promotions, please contact Bright Side Dental directly using the phone number listed above.
Given the contrasting recent experiences, we encourage local users to consider all available feedback and conduct their own research when deciding on a dental care provider. Contacting Bright Side Dental directly may provide further insight into their services and current practices.
Bright Side Dental Photos
Bright Side Dental Location
Bright Side Dental
36400 Five Mile Rd, Livonia, MI 48154, USA
Get directionsReviews
I have been a patient of Bright side dental for years. I recently had a bad experience there. They suggested a procedure and ran it through my insurance. Told me this is what I need to pay and I would be done. I had the money at the time. Few months later I get billed for WELL over $100. And they are not nice with their messages on the bill. Throwing words in all CAPS like they are hollering at you. It is YOUR responsibility . CLAIMS THAT ARE NOT PAID FOLLOWING 90 DAYS FROM DATE OF SERVICE......I sat in the office one day for my appointment and listened to the girl behind the window call all of the patients that were running behind. Being rude and saying IF YOU ARE NOT HERE IN 10 MINUTES YOUR APPOINTMENT WILL BE CANCELLED AT YOUR EXPENSE AND YOU WILL HAVE TO RESCHEDULE. Like really? Most of the time I sit for at least 20 minutes before I am called back and then wait longer than that for the dentist to come in and check me out after the cleaning. There is such a thing called Head Heart and Hero in the customer service world. Bright Side Dental needs to learn this. Use your Head and Heart and be a Hero. There is enough negativity in this world. I am their client, they are not mine. I will be finding a dentist who is more caring about their patients than how much of a profit I am.
Apr 06, 2025 · Wouldn't you Like to knowI had my first appointment last week and was very happy with the results. The staff and doctor were awesome, polite and professional. I have more work to be done and am looking forward to having their staff take care of me.
Feb 28, 2025 · Joe StrusinskiThe first place to respond to my emergency and they were able to get me in the same day! I will forever be a client here. They have different payment options as well. I felt comfortable and it was definitely a judgment free zone. I can’t wait to go back to start my plan of treatment.
Mar 17, 2025 · LaShawn JonesMy hygienist Bianca and the staff are very nice, friendly and professional. I would like to give a special shout out to the office manager Desiree! (Yes to the office manager) lol. She went above and beyond in making me happy when I really didn’t have a complaint She scheduled me a service right away and when I sat in the chair she came back to say hi and to assist the tech as needed. (I kinda felt like royalty. lol and who says that at the dentist.) Desiree even brought one of the dentists in when I was done and THAT Dentist was great too! It was a great experience there. She’s an absolute Rock Star!! That’s how a Dentistry is supposed to run!! Thank you Desiree!
Feb 13, 2025 · Doug BirchI did like the doctor and my consultation was good. I waited 45 minutes for a price out of services. If I had known this would have taken this long, I would have had second thoughts of waiting. I had an another dentist come in and go over my X-rays as well. I’m not sure why
Dec 10, 2024 · Julie WangemanOwn a dental office or found incorrect details?
We strive to keep all information accurate, but if you notice outdated or incorrect details, please let us know! Submit updated information with a brief note about the changes and attach any supporting photos (like a business license or office image). If you own a dental office or know one worth recommending, share the office's information to help connect it with more patients. Our team will review and update the details as soon as possible.
