Oakton Family Dentistry

NOTE to (and ALSO 3% credit card fee, that they didn't notify about when asking for me to pay over the phone since I was out of network) out-of-network patients or cost-conscious persons who look to staff for guidance of cost expectations or billing procedures. The care is good but providers don't have to deal with insurance or cost information or perhaps they shouldn't opine on costs. When I specifically asked about costs (specifically being out of network), the team does not seem to know what exactly goes on until after the fact and merely respond with "we don't know until we bill the insurance" or "we don't know until after they bill". It would certainly help for persons , like me, looking for providers who don't leave them frustrated after the fact. Seeing other reviews, it's not just me and the whole practice of not being transparent with costs or billing when asked really leaves a bitter taste. I showed up to my appointment because the practice used to be in-network when I got invisalign treatment but then they left the network. I saw other dentists but went back to them strictly because of invisalign. They did an x-ray to check for other dental-related issues but being out-of-network I raised my concerns and was told that billing should be the same. When leaving the appointment, I asked the staff what would be billed and is this covered. They did not know and replied as above. This is not the only practice that does this but at least a good practice can show diligence to patients who are vigilant. This can and will easily dissuade others from wanting to receive care. It's not about the cost of the care (though there are limits) but at the same time, when the practice shows this diligence, it's an effort to show that care matters especially with costs, not just offering amenities to be getting brownie points. I'm leaving the area so it probably doesn't matter anymore but you wonder why healthcare costs are high and the lack of transparency exists. This practice is no exception. They do seem to be transparent when it comes to costs of procedures that you are considering but I was vigilant about this. Not sure if they would give that to someone who doesn't ask ahead of time.

I’ve been going to Oakton for just under a year - truthfully, I have so much dental anxiety and HATE going to the dentist. Dr. Elhady has been nothing but wonderful as we’ve gotten my mouth fixed up. I no longer dread coming to the dentist. The entire team is so kind and welcoming and best of all, not judgmental at all! Can’t recommend this group enough.

Although my wife and I have only been patients for about a year, every experience we have had at OFD has been a positive one. From an appointment system which is efficient, yet flexible, to a level of care that is way above what I had expected. I came to the practice with a lot of 'deferred maintenance' stemming from anxiety and fear from previous experiences. Yet, now I 'almost' look forward to my appointments 😀. I recently had several extractions and, thanks to the skill and care of Dr. Elkhart & Rommie, the entire process was an absolute breeze. I recommend OFD unreservedly.

I had my very first cavity ever and I was extremely nervous because I hate needles. Doctor Eckhart did an amazing job. She was a very calming influence and I literally did not even feel the pinch or any pain. I was in and out in 30 minutes.

I've been a patient at OFD for almost two years and felt welcomed from day one. I'm well taken care of and well informed with each visit. The entire staff is excellent from receptionists to dentists, everyone is nice and professional. Highly recommended!