Western Dental & Orthodontics

My daughter and I have had quite an experience. Everyone has been helpful with cleaning, braces and kits for keeping our teeth nice and clean. We've been coming here over 2yrs and will still keep it up. We have learned a lot on how to keep our teeth and gum healthy. Thank you Western dental.

Worst possible dental experience ever. My mother is diabetic and has been rescheduled for surgery more than once and they reschedule her without her permission.Wait till she comes in and then tell her.All your scheduled appointment is in tell this time now.Because we had to change it without her permission. They had her fasting all day and the night before.Who is very much a diabetic. The front office staff is rude and will not hear your sentence before trying to answer and interrupt you and is very, very impolite.Every time you ask a question They ask act entirely put out. I recommend no one ever use this company or location

They don't answer phones and will waste your time every chance they get for stupid reasons. Such as they didn't check your insurance or they didn't inform you about a needed document before your appointment. And it's not a phone call that they didn't do these things, no they wait for you to arrive. The only bright side is the few decent employees they might have at the time, many are rude and uncaring in a care field. The office manager is useless. Seriously if you can go anywhere else in an emergency. Do so because your emergency will be delayed a month.

It's taken 6months to get my partial and plate. Went back to the office 6 times for impressions. I missed out on the Sturgis run . Paid $700 for the ticket. Money I lost and been wearing a mask . There are new employees now . The lady dentist seems to know her job. She's very nice . I think they cleaned house and hired some people who cares. Very disappointed . Got my partial and the tooth is still missing have to go back in a week to give them the partial back to put in missing tooth. I will will be without teeth again for weeks I don't recommend this dental office to no one! I will get a hold of the dental board and report this mess I'm in . And seek counsel . No one should have to go through what I have gone through.they said they would re do them so there is another 2 to 3 weeks I might get them.

Just go somewhere else like the amazing ComFort Dental. I came here for a wisdom tooth extraction. Wanted me to pay 4 grand for teeth cleaning and wisdom teeth THEN talk about the wisdom tooth after they cleaned my teeth?. Nope, I came here for my wisdom tooth that's hurting! Went to Comfort Dental, they took care of it for 150 in total SAME DAY. I also went back to COMFORT DENTAL for any cleaning of my teeth/ fixes. Go here to western dental if they accept your insurance, I just have had people tell me they left this location cause no one was here. I needed my wisdom tooth taken care of. I was in pain. They ignored it. ? Comfort dental didn't ignore it. Same day took care of it and then we started a plan to fix anything else with my teeth with people who took my insurance.

It's taken 6months to get my partial and plate. Went back to the office 6 times for impressions. I missed out on the Sturgis run . Paid $700 for the ticket. Money I lost and been wearing a mask . There are new employees now . The lady dentist seems to know her job. She's very nice . I think they cleaned house and hired some people who cares. Very disappointed . Got my partial and the tooth is still missing have to go back in a week to give them the partial back to put in missing tooth. I will will be without teeth again for weeks I don't recommend this dental office to no one! I will get a hold of the dental board and report this mess I'm in . And seek counsel . No one should have to go through what I have gone through.they said they would re do them so there is another 2 to 3 weeks I might get them. Partial hurts my mouth and my upper plate was not sent into the lab when partial was sent so it's a extra 10 days and I don't think I can handle much more . This has ruined my life . I have missed out on a lot of outings . For 7 months I have had to stay in side with a mask on . Very depressing. Called office manager 3 times and left message she never called back.

This place is not good for emergency care even if you make an appointment they will turn you away and give you a lie for an explanation. On their site it says “emergency dental care, same day appointments” and “weekdays/weekENDS”; I had an appointment as a returning patient on Sat 11/9/2024 and they told my they can’t help me and they don’t do exams on the weekends, although their website says other wise and I am a (ex)returning patient. Bad front desk service, they obviously don’t know how to run their appointments and business efficiently.