Western Dental & Orthodontics

Do not come to this location. I’ve been with western dental for 2 years and have spent over 5k in dental work. I recently transferred to this location because I moved. It’s been 6 weeks since I’ve transferred and they have scheduled my appointment 3 times just to tell me they don’t have my paperwork and that they can’t see me. Take in mind I have already paid off my dental work. The first time I came in the girl at the front desk was just covering for the location and said she couldn’t access the western dental office email. I thought it was strange but I was understanding. I spoke with Marissa at the front desk who was just covering so she couldn’t do much. I was then scheduled for an appointment 2 weeks later upon arrival at western dental for the second time I was told the same thing they don’t have my paperwork so I was scheduled to come in 2 weeks later which would’ve been today. I spoke with Marissa at the front desk on Tuesday before my Saturday appointment because I wanted to confirm my new appointment. She said she would have to talk to Danny the manager and that he would personally give me a call back. Danny never called me back nor did he have one of his associates call me back. The least you could do is return a phone call on a patient if you say you are going to especially after canceling numerous times without notice. It’s frustrating because I wasn’t even in town and drove 3 hours for my appointment. I let the dental office know if they were going to cancel again if they could just give me the common curtesy of letting me know In advance so I wouldn’t have to make the drive. A day notice would’ve been common respectful. They did let me know 1 hour prior to my appointment tho while I was already in my way. I even followed up on Thursday asking if there was an update. I spoke with Ilene and she couldn’t confirm if my appointment was even made but still told me to still come in on for my appointment and that she would speak to Danny about it and he would give me a call back. He still never called me back. Its been 6 weeks, 3 canceled appointments, and nobody seems to have answers for me as to why? I’m very disappointed in the service by this western dental management team. I will not returning to western dental and will be requesting a refund of my money.

This place sucks and it used to be a lot better a few years ago! If you go in for a simple 5-minute checkup, expect to wait 3 hours or so while people who came after you go in first, which was my experience.