Western Dental & Orthodontics

Long wait times. It’s genuinely insane that you have to wait for HOURS because there aren’t any assistants or doctors available. My appointment was at 11:30 am and I waited for four hours to be called for X-rays. Additionally, ANOTHER HOUR just waiting for the dentist to actually start the check up. So, if you are willing to starve and wait for hours while hearing children crying, this is the place for you!!!

Had a lot of issues that I was putting off from fear of dentists. The staff at their office helped me to get over the fear of getting treatment and now I am almost done getting my teeth healthy. The oral surgeon Dr.Saliba is top knotch as well and is well worth the wait as he is only in a couple of times a month there. He was so kind and patient with me making sure I was not in pain or feeling anything for the 3 extractions I had. He explained what he was doing and what to expect which helped alot. He and the doctors did a great job of making you comfortable which keeps patients coming back. I can say that after having a couple of procedures done I have gotten over the fear and am looking forward to finishing my last couple of fillings in a few weeks. It feels great not living in pain and I appreciate the good staff here for making that happen after so many years of dealing with it.

I would run so fast from this place !!! i went to the dentist originally on 09/3/24 with a tooth that had the crown off tooth 31 of it when I went their treatment for a root canal and the crown was discussed by Dr. Merri they scheduled me with an endodontist for 09/23/2024 I waited for the appointment assuming I would be seen when I got there it was for a (consultation ) that I was told the procedure would be done when I got there I did the consultation and they were supposed to refer me yosleen was supposed to reach out because the front desk couldn't find a refreal and they were going on lunch break they scheduled the appointment for 12pm I called them 09/23/24 09/24/24 09/27/24 09/30/24 10/7/24 10/8/24 no one ever got back to me and I went and found an endonisist who did the rootcanal I called them back and was scheduled for the 18th a few days before I got an email saying it was canceled so I called the 12th and they said it was because the crown wasn't in however we never did prep or anything they scheduled me for today I waited 44 days for treatment then I had a new issue one of my teeth on 19th had a crack in the filling today when I went in yosleen was there and confessed she thought someone handled it and didn't feel the need to call me also daniel Velazquez the office manager was there when I initially went in no one mention a crown lengthing procedure after waiting 44 days they told me I would need that but dr merri seen me the first time and did not mention it and now she is saying I need it as I am in pain they didn't help me and tried to schedule me for a specialist I told them I waited 44 days and didn't get no help I said I spent 1500 on a root canal because ur endodnist wanted to refer me and no one gave me a referral which was negligence then the pain and suffering I went through I am still without temp crown and left with no filling I was seen today at 4 and they did nothing when asking how can we make it right they didn't have no suggestions

A few years ago, it was called blue hills dental and the service was amazing and the people were friendly and welcome you. Now that they transferred to western Dental the service and the waiting time is the worst of this office. Every time I visit I have to wait more than a hour in the waiting area and inside I have to wait more. I just had one of the worst experiences, orthodontist needed to see me for just a consult and they ended up not seeing me because front desk told me that I needed to wait another hour and lunch was close and I was going to wait more. My appointment was schedule to 9 then a day before to confirm appointment they told me 11 then I told them it was late, so the lady told me to get there at 9:30. The people are unorganized and the service is so bad. I really miss my dentist from the past she was sweet and all the people were great.

The 5 stars is only because Lesly the Manager! Congratulations Lesly hopefully everyone who works overthere are the same like you do!! She's really great! That's the only reason I'm going to this place.

Do not come to this location. I’ve been with western dental for 2 years and have spent over 5k in dental work. I recently transferred to this location because I moved. It’s been 6 weeks since I’ve transferred and they have scheduled my appointment 3 times just to tell me they don’t have my paperwork and that they can’t see me. Take in mind I have already paid off my dental work. The first time I came in the girl at the front desk was just covering for the location and said she couldn’t access the western dental office email. I thought it was strange but I was understanding. I spoke with Marissa at the front desk who was just covering so she couldn’t do much. I was then scheduled for an appointment 2 weeks later upon arrival at western dental for the second time I was told the same thing they don’t have my paperwork so I was scheduled to come in 2 weeks later which would’ve been today. I spoke with Marissa at the front desk on Tuesday before my Saturday appointment because I wanted to confirm my new appointment. She said she would have to talk to Danny the manager and that he would personally give me a call back. Danny never called me back nor did he have one of his associates call me back. The least you could do is return a phone call on a patient if you say you are going to especially after canceling numerous times without notice. It’s frustrating because I wasn’t even in town and drove 3 hours for my appointment. I let the dental office know if they were going to cancel again if they could just give me the common curtesy of letting me know In advance so I wouldn’t have to make the drive. A day notice would’ve been common respectful. They did let me know 1 hour prior to my appointment tho while I was already in my way. I even followed up on Thursday asking if there was an update. I spoke with Ilene and she couldn’t confirm if my appointment was even made but still told me to still come in on for my appointment and that she would speak to Danny about it and he would give me a call back. He still never called me back. Its been 6 weeks, 3 canceled appointments, and nobody seems to have answers for me as to why? I’m very disappointed in the service by this western dental management team. I will not returning to western dental and will be requesting a refund of my money.

This place sucks and it used to be a lot better a few years ago! If you go in for a simple 5-minute checkup, expect to wait 3 hours or so while people who came after you go in first, which was my experience.