Wescove Family Dentistry

I’ve been a patient at Wescove Family Dentistry in West Covina since 2012, and I can’t say enough good things about this place. I’ve referred my family, friends, and co-workers here, and they have all become loyal patients who love it just as much as I do. I’ve had orthodontic treatment here as well, as has my son, and the results have always been fantastic. Even though I now live 48 miles away, I still make the drive because this is the only dental office I trust with my teeth. The office staff, Diane and Jackie, are always incredibly accommodating, making every visit a pleasant experience. I have been treated here during my pregnancies and I’ve always felt I was in safe and caring hands. Wescove Family Dentistry truly goes above and beyond, and I highly recommend them to anyone looking for a reliable, compassionate dental practice.

Omg!! ?The women in front office are extremely rude, horrible customer service.(especially The two heavyset ones)!!??… (Except for Chris, he is the only professional one) They are so rude. However, the back office is amazing. They are always nice and welcoming. Those Who are not happy with their job need to quit. I highly doubt anyone is forcing them to work there.

Diane at the front is the rudest person I've ever dealt with in a professional setting. I was simply asking a question about my bill and she was extremely rude and talked over me and didn't let me get a word in. She proceeded to put me on hold and told me to speak to a manager, when I didn't even ask for a manager. Also, I scheduled a cleaning and was put with the doctor instead of the dental hygienist, I was never informed this and found it very misleading. Would not recommend, and I will not continue to go here.

The heavy set girl in the front , not Diane . Is extremely rude and unprofessional . I have dual insurance and she lied about checking the secondary insurance .She told me I was not on my husbands insurance. When I proceeded to show her my insurance card she argued and said I had not given her enough information on my husband insurance for her to check . She is extremely condescending and unprofessional .

The staff is always so kind & friendly. This is a great dentist for people with a fear of dentists. They always accommodated every concern I've had & the whole staff is very gentle. I've been a patient for many years & I've referred all my family also. Also, I really like the fact that the whole office was recently remodeled & they use the newest technologies available. In other words, I'm a very happy patient! ?

I’m very disappointed with the experience I had at the lady at front desk. Before the procedure, I was quoted a price, which I even confirmed with her. However, after the procedure was completed, I was charged $160 more than the quoted amount. When I brought this up, I was told the mistake was due to she referencing last year's pricing instead of the current rates. What was even more upsetting was the lack of accountability or apology for the error. Instead, the lady was extremely rude, dismissive, and acted as if the mistake was my fault when I asked more question about the pricing. Her attitude was unprofessional, with zero patience, making an already frustrating situation much worse. Had I known the accurate cost beforehand, I would not have gone through with the procedure. Be cautious about the prices she quote you, as it might not reflect what you’re ultimately charged.