3.0
I’ve been coming to watts health center for some time. Every time that I come I’m not sure if it’s because the staff has been working there for years and are comfortable with their positions but in every department the clerks and receptionist are on their phones. Placing patients on hold to resume with their phones calls about their personal life and then after they finish their conversations they ask for your date of birth and information for you to check in. Some days the clerks don’t feel like doing their job and they will refer you to another clerk that they assume has nothing else to do. I witness a patient being in pain and the clerk carrying on with a personal phone call, being a patient in pain waiting for the doctor can be an inconvenience because the last thing a patient would like to hear while in pain is someone who works for the clinic personal phone calls. I would also like to see change in how they issue out appointments. Watts health center no longer ask if you are available for an appointment they just schedule you anywhere that you can fit in. There also been multiple errors made but I seem to overlook them because this is my childhood clinic. I’ve also been having difficulties accessing my patient portal and there is nobody able to assist me. Everyday in every department is the same issues and when higher up poisons walk through they pause heir phone calls or hide their phones and then afterwards they get back on the phone and resume with their conversation. I was once told to hold on while a rep finished her call and hung up and then she checked me in, it was so disturbing because it did not seem like patient care matter. I can’t make a complaint on one specific person because it seem like every clerk an receptionist in all departments do the same thing. It’s getting so bad to the point where at first I didn’t care but now I want to make a complaint to the medical boards of California. It starting to cause delays to patient care…. I will hope moving forward to possibly seeing the change or seeing new employees that actually put their patients need first.
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Watts Healthcare - Watts Health Center Introduce
Welcome to Watts Healthcare - Watts Health Center, located at 10300 Compton Ave, Los Angeles, CA 90002. As part of our Theme Park Directory, we are providing information based on user reviews regarding this healthcare provider. It is important to note that the following information reflects critical patient experiences and concerns.
Patients have expressed significant dissatisfaction with the services provided by Watts Healthcare - Watts Health Center. Multiple reviews highlight severe issues, including chronic short staffing and a perceived lack of qualified doctors. One patient reported a highly negative experience in urgent care, involving a rude and aggressive doctor. They described an altercation and expressed concerns about the lack of accountability.
Another patient detailed difficulties in scheduling follow-up appointments after an emergency room visit. Despite repeated calls and voicemails regarding potential heart problems, they experienced significant delays and rescheduling issues. They also cited rude staff and a general lack of concern for patient urgency.
Furthermore, patients have reported intrusive and inappropriate questioning during initial appointments. One individual described an experience that felt like an "interrogation," with questions unrelated to their medical needs, such as inquiries about family relationships and contact with incarcerated individuals.
Based on these reviews, patients strongly advise others to avoid this healthcare center due to concerns about poor service, rude staff, and significant delays in care.
Here’s a summary of the critical concerns raised by patients:
- Severe Short Staffing: Leads to long wait times and delays in care.
- Rude and Aggressive Staff: Multiple reports of unprofessional behavior.
- Lack of Qualified Doctors: Patients express concerns about the absence of doctors.
- Poor Communication: Difficulties in scheduling and receiving timely follow-up care.
- Inappropriate Questioning: Intrusive and unrelated questions during appointments.
- Overall Poor Patient Experience: Strong recommendations to avoid this healthcare center.
It is crucial to consider these reviews when seeking healthcare services. If you require medical assistance, it is recommended to explore alternative healthcare providers in the area.
Watts Healthcare - Watts Health Center Photos
Watts Healthcare - Watts Health Center Location
Watts Healthcare - Watts Health Center
10300 Compton Ave, Los Angeles, CA 90002, USA
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I’ve been coming to watts health center for some time. Every time that I come I’m not sure if it’s because the staff has been working there for years and are comfortable with their positions but in every department the clerks and receptionist are on their phones. Placing patients on hold to resume with their phones calls about their personal life and then after they finish their conversations they ask for your date of birth and information for you to check in. Some days the clerks don’t feel like doing their job and they will refer you to another clerk that they assume has nothing else to do. I witness a patient being in pain and the clerk carrying on with a personal phone call, being a patient in pain waiting for the doctor can be an inconvenience because the last thing a patient would like to hear while in pain is someone who works for the clinic personal phone calls. I would also like to see change in how they issue out appointments. Watts health center no longer ask if you are available for an appointment they just schedule you anywhere that you can fit in. There also been multiple errors made but I seem to overlook them because this is my childhood clinic. I’ve also been having difficulties accessing my patient portal and there is nobody able to assist me. Everyday in every department is the same issues and when higher up poisons walk through they pause heir phone calls or hide their phones and then afterwards they get back on the phone and resume with their conversation. I was once told to hold on while a rep finished her call and hung up and then she checked me in, it was so disturbing because it did not seem like patient care matter. I can’t make a complaint on one specific person because it seem like every clerk an receptionist in all departments do the same thing. It’s getting so bad to the point where at first I didn’t care but now I want to make a complaint to the medical boards of California. It starting to cause delays to patient care…. I will hope moving forward to possibly seeing the change or seeing new employees that actually put their patients need first.
Nov 08, 2024 · Shantel ShannonOwn a dental office or found incorrect details?
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