University of the Pacific, Arthur A. Dugoni School of Dentistry

Superb service from students who are supervised by dentists ; the prices are so much cheaper ; bedside manner excellent !

I had major difficulties getting a return follow up appointment with this place and they made me feel extremely unwanted by evading and honoring appointments at this school. Absolutely a disrespectful experience for me. I am in Las Vegas and they really want their patients disabled to accept them. Horrible awful sad office in scheduling. Fix it now!

Wow. I just had two implants completed here, and I couldn't be happier. Over the past year or so as we waited for the bone graft on #5 to take hold, then the installation of the implants, and finally the crowns, the entire experience has been awesome. The student who removed the "nub" of #5 (I cannot remember his name) deserves some special recognition as he worked the elevators for nearly an hour in this difficult extraction. Another student who installed the implants, well, I would've never guessed he was a student, but his mentor was there, offering hints and guidance. Finally, John was expert in installing the crowns. Shout outs to Dr. Nix, Dr. Sadowsky (Happy Retirement, Doc!!!), and Dr. Al Wakeel- these three are superb mentors. Dr. Al Wakeel was there for my intake, implants, and crowns, and has the demeanor that allows his students to push their way to success, but they also know that he always has their backs with insightful hints if they need help. I understand that Dr. Al Wakeel runs the implant program, so, in my opinion, if you need an implant, YOU NEED TO GO TO DUGONI SCHOOL OF DENTISTRY.

Very, very, very rude people work at this so-called school. They don’t return phone calls when you are calling regarding an appointment they give you nothing but attitude when you call back after not receiving a call after 4 days. Just overall horrible experience very glad I didn’t book an appointment with these rude people.

My dental needs are extreme, as I have not had the resources to get in to the dentist for a number of years and I suffer from health problems that can have direct links to the complicated decay and bone loss with teeth. I was so afraid I was going to lose the teeth because of the specific decay that had occured. The student dentist with a team of surgeons and specialists who together performed a surgery that saved multiple teeth. I am so very happy with the professionalism, the genuine care and concerns. I have been so fortunate to have the best care available and who work so hard to save my teeth. Had I not had this University of the Pacific program I know I would have lost my teeth and ended up with partials. I don't want that. It's difficult sometimes to maintain simple self care, yet having The University of the Pacific and it's professional students and instructors to support my other health concerns related to the dental problems. Thank you University of the Pacific. Thank you very much.

It depends on which student and which instructor you get. I was lucky and would post five-star, until recently when an episode in which the instructor rush the procedure and I fell sick. I'm fine now and the student admitted set up too quickly and apologize but not sure about the faculty whom i thought was kind of rude & just want to send me away. Separately communication is a big problem. While individual students have been good with responding, some departments aren't and it causes delay and frustration. It's weird they don't let you go in person to the department to ask, so you have to wait and wait for them to call back for results of diagnosis and appointments. And there's no way for patients to look up results either, unlike San Francisco general and other places.

A wonderful experience! Great students, professors, and state of the art equipment. Everyone has been professional, kind and thorough. Highly recommend the school for great care at a reasonable cost.

I became a patient of the dental school in 2016 when I needed two implants. The implants were successful and I continued having all my dental work done at the school. As a retired person, I found the tradeoff (long lasting, slow moving appointments but easy on the budget) worthwhile, until recently. In early September of this year (2024) I developed a toothache in a molar that had an old crown. I saw my new student dentist on September 10th and told him about the toothache. Under supervision of a faculty member, he took an xray. The faculty member said there was no cavity but that the tooth needed a root canal. They scheduled me for an appointment on October 10th. I believe the student was instructed to get me on the waiting list for the root canal. I was told that I could control the pain with 500mg Tylanol or a combinatian of Tylanol and Ibuprofin taken as directed on the containers. I accepted this delay, partially because I had a trip planned in the next few days. The toothache became extremely painful between doses of pain medication. I also used an oral salve to numb the area a little. All of these over-the- counter medications carried warnings about using for longer than two weeks. When I came back from my trip, I tried to get my appointment moved up but couldn't. On Saturday, October 5th, I went to the emergency clinic. A student dentist saw me, reviewed my xray and consulted with a faculty member. They said, "Yes, you need a root canal. No, nothing can be done for you soon. The student checked to see where I was on the waiting list for the root canal and said I wasn't on the waiting list at all, but said he would add me to the list. He said that the wait was about 30 days. If I had been added to the list when I saw the student dentist on September 10th, I might have been almost at the top of the list at that moment (October 5th). The student dentist in the Emergency clinic took my blood pressure and said it was 186. This shocked me, because I take medication for blood pressure and usually am no higher than 130. He said he would write down 126 on my chart. I was too concerned about my pain and the long wait for a root canal to question this at the time. I continued taking strong Tylanol even though I was worried about liver damage. On Monday I called to see if my regular student dentist could see me sooner and get the ball rolling on my root canal. He said he couldn't see me until our scheduled appointment the following Thursday, October 10th and that the plan for that day was to take the crown off and make a cast for the replacement crown. Then I would wait 30 days +/- for the root canal. Two days later, I called my old family dentist in Half Moon Bay. He saw me that day, took an xray and spotted a large cavity as well as the need for a root canal. He sent me to see a specialist for a consult that afternoon. She also took xrays, confirmed the cavity etc. and scheduled me for the work to be done two days later, Friday, October 11. I cancelled my October 10th appointment at the school. On October 11th, all work was done as planned and I was fitted with a temporary crown. I have been out of pain since then and will get my permenant crown on October 30th. I do plan to see my assigned student dentist on October 31st. Most of this was not his fault, but I will be leaving the school of dentistry. I need to have someone I can trust to work on my teeth, and someone who won't leave me to suffer for weeks. To summarize my criticisms: 1. September 10th - A faculty member looked at an xray taken under her supvision and failed to see a large cavity. 2. September 10th - The student assigned to me, did not get me on the waiting list for a root canal as he was directed to do. 3. October 5th - When I went to your "emergency clinic," the student dentist enterred a false blood pressure reading on my chart. 4. Policy - I do not understand why the school does not treat the need for a root canal as an emergency. Anyone who has needed a root canal can tell you how painful it is. Margaret O'Day 415 341-3785