Swanson Gary E DDS

NEW DENTIST. . Richard Thibodeau .. Swanson retired. ?.Will see how he works out wants to do crown & a bridge because of tooth done in 1975 temporary crown that dr Swanson put permanent crown on that should have had other things done 1st

Nice Staff, friendly dentists, but he did a horrible job and his new dentist, Dr. Thibodeau, saw nothing wrong with the bridge made for the front of my mouth, having short wide molars (the ones in the back of your mouth). When my teeth on the other side were normal... with the taller thinner premolars. Thousands down the drain and they won't fix it. I highly suggest going elsewhere.

I made an appointment in November 2016 because I had a crown that was very loose and was about to fall out. They could not do anything about it at that time and said that I had to make another appointment 2 months away to get it fixed. In the meantime, they said that they would research what type of implant it was so that they could fix it. They also said that they would obtain my previous X-rays from my previous dentist. I signed a release of information and provided them with the name and location of my previous dentist. I waited 2 months for the next appointment and received a phone call the day before saying that they "were unable to obtain" my X-rays and that now I was responsible for obtaining the X-rays. I asked them why they were calling me the day before the appointment to notify me of this. I also asked why their office had not followed up on this since they had 8 weeks to do so. They told me that they sent the initial fax requesting it, that the other dentist did not send it, and that the reason why it was now MY responsibility to obtain the X-rays was because they were "not allowed to call the office." I told them that I am a health care professional myself and I am well aware that the release of information that I had signed in November in order to allow them to request the X-rays also allowed them to call that office. I spoke to the office manager and she said that I had to provide them with their phone number. I once again reiterated that they had 8 weeks to follow up, and that they had several weeks to call me to obtain any phone number or to ask me to call that dentist's office. I told them that they were negligent for not doing so and that they were unnecessarily delaying my medical treatment because they did not follow up in a timely manner. I also informed them that their statement saying "they were not allowed" to call them was patently false. I also told them that I had provided the contact information to the previous dentist on the paperwork I had filled out in their office during my first visit (where did they get the fax number? I gave it to them). THEN they said that they did not have the office phone number of the previous dentist...Really? I provided that information too. And I then asked them if they did not have internet access, because they could have Googled it from the office name and location. This dental office is negligent and lazy, and they had NO idea why I was upset. Why is it in any way acceptable for them to make almost NO effort to obtain the previous records, not follow up on requests, LIE to the patient about not being able to call them, make the PATIENT obtain said records, at the LAST minute before the appointment? If I have undue complications secondary to delayed treatment because of their negligence, they are risking legal action from me.

I've been coming here for years. Friendly staff, and Dr. Swanson is the best dentist in town.

I had a negative experience with Dr. Swanson. I do not recommend him.