Smiles West - Moreno Valley

I've been to alot of different dentist places thru out the years. This one is the best one so far. The customer service is 10 out of 10. The staff the nurses everyone here is really cool. I'm so glad I found this place. Hopefully they keep up the good work. But something tells me this is how they get down. Thanks guys

The worst experience with these people. Went to get an extraction done and it took them more than 2 hours and then they finally put me in a little area where I still had to wait still. Dr came in speaking Spanish, never introduced himself or anything he just starts talking and when I said excuse me he tried to play it off like he was talking to his assistant. He left and never came back, Nelly came in trying to collect money before they even did anything and she never got back to any of the 4 calls I had left for her. Natalie came in after and asked if I wanted water or to go get food, told her I wanted to get the procedure done so I could go home. I ask her to please check with dr to see how much longer and she left and never came back. They left me sitting in the back so I got up and walked to leave and they tried to stop me and tell me something but I told them it was ridiculous to wait that long. When I was making my way towards the front all the employees had cleaned up and were leaving, they also had the front lobby lights off. This place was ridiculous they overbook patients with the specialist and want to bill you some outrageous amount that was never talked about and try to practically turn the lights off when patients are still there. In the end nobody could find where the specialist was supposedly. Once I left they kept blowing up my phone but it was ridiculous. Disappointed in this place because initial visit was smooth and quick. Don’t come here if you want to get ripped off.

Went in with a broken crown, they wrote able to fix right away, Luke the dental assistant was great! Front desk awesome! Great customer service!

Lupe, Serena and dr Rivera very professional and will guide you through the treatment plan and the procedure in depth Quick and smooth deep cleaning done by GiGi No long wait times, I normally am seated within minutes of arriving.

Very great staff their customer service is very good kind polite and they do a very good job with your oral health. Stop by if you got time they'll get you right