Smiles West - Mission Hills

The two Receptionist were very polite and helpful and professional. The dentist was very gentle as I am a chicken. Lol. The only thing I disliked is when I was getting my x-rays done the gentleman that was helping me that day dropped my glasses on the floor. when I asked him to please pick them up, he didn’t do it until it was convenient for him. I thought that was very unprofessional and rude. I didn’t say or mention anything to the employees employees in the office because I would be returning back.

If i could give them a negative (-) star i would. Their wait time was ridiculous. My son had an appointment at 3pm and we arrived at 2:50...they brought him at 4:10pm for xrays and the wait in the actual room did not happen until after 5pm. My daughter had an appt at 4pm and she was brought in at before my son. After asking multiple times for an ETA they put us in the exam room after Xrays just to keep us from asking "how much longer" !

The place was amazing and great friendly service. They did an amazing job and gave me the resources I needed to feel better . Everyone was so lovely and I couldn’t be any happier with my decision. The best dentist office I have ever been too . Thank you .

Terrible customer service and greedy minded staff. Looks like they're trained to suck as much money as they can with every procedure and give you unbelievable excuses as to why you should do it even if it was originally their fault or not. In my case they brought me in for a consultation, told me i was approved by my insurance, scheduled my appointment and by the time i went in for the procedure they pulled me aside and told me i needed to pay an additional $2000 and that my insurance wouldnt cover all of the work done (you would think they would have the courtesy to tell you before you come in for the procedure) They make plenty of mistakes and never own up to it. I wouldn't recommend you spend your money or waste your time here.

This establishment claims to provide assistance to the Medi-Cal community. However, this is not the case. On two separate occasions, I had to take time off from work to attend appointments that were scheduled after receiving confirmation that my insurance would cover the services. Upon arrival, I was informed that there would be a co-pay of over $2,000 for a routine teeth cleaning. Considering that I am enrolled in a government-funded health insurance program, it is unreasonable to expect me to pay such an exorbitant amount for a basic dental procedure. Furthermore, Smiles West engages in questionable practices by charging insurance companies for unnecessary imaging and x-rays and then presenting patients with a list of dental issues that require expensive treatments. In my case, I was informed that I had four problematic teeth that would require $600 per tooth to fix, in addition to the excessive cleaning fee. Further more the proof of bacteria was never presented and I was shown on a piece of paper of what I need with pictures of teeth, that were not my own.It should be my perogative to what I want done on my teeth. Based on my experience, I strongly advise individuals enrolled in Medi-Cal to avoid seeking dental services at this establishment.

I am new patient and the staff is so accommodating and nice. I don’t know why there so many bad reviews they are super kind here maybe new staff I’m happy I found a new dentist