Sandtown Family Dentistry, LLC

I been going to Dr. Jones for 10 years and loved him and my hygienist. I missed a couple appts during pandemic. However, I called recently to get in for a cleaning and the new office manager or receptionist (younger lady) is HORRIBLE!!!! No professionalism, rude, and just doesn’t know how to handle that position. I had to find another provider, her attitude and smart mouth was not acceptable. I hope Dr. Jones gets better office staff because she’s hurting his business.

I had a great experience. The office staff are professional and kind. Thank you to Dee and Jaz.

Worst experience I’ve ever had at a dentist, which says a lot. The front desk and office staff is wonderful. The dentist himself is condescending, uncaring and lacks professionalism. I absolutely was a patient. I went twice to be fitted for a flipper based upon a recommendation from a family member. When making the appointment, I expressed I wanted a consultation for a flipper. When I got there, it was for a different appointment. I explained again and offered to come back later. I don’t blame the front office at all, this dentist agreed to the appointment. I should have walked out then. From the time I was in the chair, I was berated and was treated as if I was a 5 year old. I had to return for the flipper because I desperately needed it because I would be traveling soon for work. I paid for it upfront. The business manager advised the dentist that I had paid for it when I came in ( which I had to call several times to learn if it had come in) . After being told once that I had paid for the flipper, the dentist asked yet again had I paid. This annoyed even the business manager. So, this experience happened and before you call me a liar like you did in your inappropriate response to the other poster, you should learn to take feedback and determine how you could do better. Sometimes uncomfortable conversations can be had so to make much needed improvements on your level of professionalism. Your patients trust you and you should be considerate in your interactions with them.

Despite the reason for my visit, I had a very pleasant experience at Sandtown Family Dentistry. The staff was very friendly and my dental hygienist was AMAZING! Dr. Theron Jones was very efficient and took the time to explain things to me and he was very nice. I think I've found a dentist I like. My only issue, I wished the rooms had a little more privacy but it's like an open space with no door. But, over all good experience.

The staff was very nice. The office and operatory room was very clean. Dr. Jones was nice but he didn't do an oral exam on me after the hygienist cleaned my teeth. This is the first hygiene appointment I have had without an oral exam from the dentist. This was my first visit. I paid for the office visit, cleaning and the x-rays. Hopefully my next hygiene appointment will be satisfactory.

Title: Excellent Dental Care Experience! I recently visited Sandtown Family Dentistry for a routine cleaning and couldn’t be happier with my experience. From the moment I walked in, the staff was warm, welcoming, and professional. The office was spotless, modern, and equipped with the latest technology, which made me feel confident in the care I was receiving. Dr. Jones] was thorough and took the time to explain every step of the procedure, ensuring I felt comfortable. The hygienist was gentle yet effective, and I left with my teeth feeling cleaner than ever. I also appreciated that they provided helpful tips for improving my at-home dental routine without making me feel judged. Scheduling was a breeze, and I didn’t have to wait long to be seen. If you’re looking for a skilled and compassionate dentist, I highly recommend them. They truly go above and beyond to make their patients feel cared for. Rating: ★★★★★

Dr. Jones and his staff were very professional and welcoming. I have childhood trauma from a dentist. I explained my fears and Dr. Jones and he was very patient with me. He made sure I was at ease during my entire visit. I definitely recommend him to anyone looking for a great experience with a dentist of color. Thank you for such a great visit. See you in six months for my cleaning 😁

I have been going to Sandtown Family Dentistry since I came to Atlanta 5 years ago. I love that his staff is very caring and makes me feel at home. They are willing to answer any questions that you may have, and make sure you are comfortable every step of the way. I will definitely recommend them to all my family and friends. I love them!!! REAL BADD!!

My entire family and I went to Sandtown Family Dentisty for YEARS!!! We were treated like family and the customer service and dental work was top notch. The only reason we no longer go there is because we moved away. Dr.Jones was very personable and always explained what was going on and how we could address the issue. The staff was always friendly and professional! I couldn’t recommend him enough! I would go again in an instant!

Every time I visit Sandtown Family Dentistry, it’s a home run! Great customer service from the desk to the dentist himself! They do a phenomenal job at making you feel welcome, and it adds so much value to the community knowing I don’t have to drive across town for quality dental care! Dr. Jones you’re the best sir!!!!!