Rivergate Village Dental

Rivergate Village Dental Introduce

dentist in rivergate, dentist rivergate

Welcome to Rivergate Village Dental, located at 1570 Gallatin Pike N in Madison, Tennessee. While Theme Park Directory primarily focuses on providing our Singapore-based users with information on leisure and entertainment options, we also recognize that our diverse audience may have connections and interests in various locations around the world, including the need for reliable healthcare information. For those with ties to the Madison, TN area seeking a local dentist, it is important to consider the mixed feedback available regarding Rivergate Village Dental, particularly concerning customer service and wait times.

Patient reviews for Rivergate Village Dental present a contrasting picture. One new patient reported a negative initial experience, stating, "DISTASTEFUL AND DISDAINED CUSTOMER SERVICE (READ OTHER REVIEWS, I AM NOT THE ONLY ONE) New patient, be prepared to wait a long time. Appointment was at 9:45 and I communicated with them that if the wait was longer than 30 minutes that we would have to kindly choose another business. Asked another patron how long they had been waiting. Their appointment was at 9:30, arrived at 9:10, and first person in her party was seen at 10:05.? I kindly communicated that I would like the same professional and appointment expectations set for me to be model from them. The receptionist was kind and professional. I really wanted to give this organization an opportunity." This indicates potential issues with long wait times for new patients and concerns about overall customer service expectations.

The same patient later provided an update: "Update: We went to the back 2 minutes before my 30 minute cut off. We loved the service!" This suggests that once seen, the actual dental service provided was satisfactory.

However, a subsequent update from the same patient detailed further negative experiences: "*****UPDATE: 4 months later…the actual dentist provides good service unfortunately, the professionalism is hit or miss. Don’t question billing, charges, or insurance. Tone, voice volume, and delivery was aggressive. When I mentioned it, it was down played and the response was “we have other patients.” Meaning they didn’t want my customer service feedback. Paid my balance in full and won’t be returning. ***Update: Received this letter in the mail after professionally addressing poor customer service, asking questions about billing, and writing this review. I will be taking my family of 3 and the 2 others that I also sent here else where. We chose who and were we spend our money and this isn’t it." This feedback raises significant concerns about the professionalism of the staff when dealing with billing inquiries and customer service feedback, ultimately leading the patient to leave the practice.

In contrast, another patient shared a positive experience with a specific dentist within the practice: "I switched my whole family over to Dr. Angel and we absolutely love it. I’ve always had dread and anxiety about the dentist. Dr. Angel has a way of putting me at ease and creating a judgement-free environment. The staff is always so friendly and knows my family by name." This review highlights Dr. Angel's ability to create a comfortable and welcoming environment for patients, along with a friendly and personalized approach from the staff.

Based on the available reviews, potential features and concerns regarding Rivergate Village Dental include:

Potentially Long Wait Times: New patients may experience significant delays.
Mixed Customer Service Experiences: While some staff members, like the receptionist mentioned, are seen as kind and professional, there are reports of unprofessionalism, particularly regarding billing inquiries and customer service feedback.
Good Dental Service (Potentially): Once patients are seen, the actual dental service provided by at least one dentist (mentioned in the update) is considered good.
Positive Experience with Dr. Angel: One dentist, Dr. Angel, is praised for creating a comfortable, judgement-free environment and having a friendly staff who provide personalized care.

Currently, the provided information does not offer details about the general office environment or a comprehensive list of all dental services offered at Rivergate Village Dental. There is also no specific promotional information available. Individuals in the Madison, TN area considering Rivergate Village Dental, located at 1570 Gallatin Pike N, Madison, TN 37115, USA, can contact them at (615) 865-6000 or +1 615-865-6000 for more information. However, given the reported issues with wait times and customer service, potential patients may want to inquire about these aspects and possibly consider requesting appointments specifically with Dr. Angel based on the positive feedback received about this dentist.