Rhode Island Orthodontic Group

Welcome to Rhode Island Orthodontic Group, located in Coventry, Rhode Island. As part of the Theme Park Directory, we are providing information about this orthodontic practice based on available patient reviews. It is important to note that patient experiences are predominantly negative.

Based on patient feedback, Rhode Island Orthodontic Group has received significant criticism, primarily concerning scheduling and reception staff behavior. Patients have reported instances where the office was closed on scheduled appointment days, leading to wasted time and frustration. One patient described arriving for an 8 AM appointment, only to find the office closed, with other patients also waiting outside. This lack of communication and failure to reschedule appointments is a major concern.

The reception area and staff have also been criticized for their unprofessional behavior. Patients describe a lack of interaction upon arrival, with staff appearing to avoid engagement. One patient reported being scolded and directed to sign in at a computer, with concerns about the cleanliness of the keyboard and mouse. Additionally, the reception staff's communication style was described as abrupt and dismissive, with one patient being "hollered at" and beckoned back with a pointer finger.

While some patients have noted that the rest of the staff is friendly, the overall patient experience is significantly impacted by the negative interactions with the reception staff and the scheduling issues. Potential patients should be aware of these concerns and consider them carefully.

Key points from patient reviews include:

• Appointment Cancellations and Closures: Reports of the office being closed on scheduled appointment days.
• Poor Communication: Lack of notification for schedule changes and cancellations.
• Unprofessional Reception Staff: Abrupt and dismissive behavior.
• Unclean Office Concerns: Concerns about the hygiene of shared equipment.
• Scheduling Issues: Difficulties in managing appointments and communication.
• Friendly Other Staff: Some patients report positive interactions with other staff members.
• Overall Negative Experience: Significant dissatisfaction with the practice.

Due to the overwhelmingly negative feedback regarding scheduling and reception staff behavior, it is strongly advised to seek orthodontic care elsewhere. If you are considering orthodontic services in the Coventry area, please explore other practices that have positive patient reviews and a reputation for providing quality care and professional service.