P.C. Richard & Son

P.C. Richard & Son Introduce

Welcome to P.C. Richard & Son, located at 1159 Roosevelt Ave, Carteret, NJ 07008, USA. While P.C. Richard & Son is situated in the United States, we understand that users in US accessing this Theme Park Directory may be seeking information for potential travel or have connections in the Carteret, New Jersey area. We aim to provide an objective overview based on the available customer reviews, which present contrasting experiences.

The environment at P.C. Richard & Son appears to be a retail store offering a variety of electronics, appliances, and mattresses. One positive review highlights a smooth and pleasant shopping experience with a helpful and professional staff member named Scott. This suggests that some areas of the store may offer excellent customer service. However, another review details a frustrating and time-wasting experience during an online order pickup, indicating potential inconsistencies in customer relations and service protocols.

P.C. Richard & Son offers a range of products, including electronics (not specified in detail), appliances (such as dryers), and mattresses (as indicated by the presence of a "Mattress Gallery" at the same address). The positive review mentions assistance in finding exactly what was needed, suggesting a knowledgeable sales staff in at least some departments. The negative review focuses on issues with the online order pickup process and the handling of payment verification, indicating potential shortcomings in this specific service area.

A key feature highlighted in the positive review is the outstanding customer service provided by certain staff members, like Scott, who are described as nice, professional, patient, and helpful. This suggests a commitment to customer satisfaction in some interactions. However, a significant negative feature, based on the other review, is the potential for poor customer relations, inefficient online order pickup procedures, and unhelpful or confrontational behavior from some staff, including a manager. This inconsistency in service quality is a notable aspect based on the available feedback.

There is no specific promotional information available in the provided data. Potential customers may experience varying levels of service. While some staff are praised for their excellence, there are also reports of significant issues with customer relations and online order fulfillment. It is advisable to be prepared for potential challenges and possibly inquire about specific procedures or staff members based on these contrasting reviews.

P.C. Richard & Son Photos

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P.C. Richard & Son Location

1159 Roosevelt Ave, Carteret, NJ 07008, USA

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P.C. Richard & Son © Leaflet © OpenStreetMap contributors

P.C. Richard & Son Reviews

I had a wonderful experience at PC Richard’s, thanks to the excellent service provided by Scott! He was incredibly nice, professional, and patient, answering all my questions and helping me find exactly what I needed. It’s rare to come across such outstanding customer service these days. Scott truly went above and beyond to ensure I was satisfied with my purchase. I highly recommend visiting this store and asking for Scott if you’re looking for a smooth and pleasant shopping experience!
Nov 16, 2024 · RAMA RAJU NAGASANI
I would not give it one star!! Absolutely terrible experience, customer relations and service. Walked in to pickup an online item that was ready for pickup, was asked to see my drivers license and card I used to purchase the item. I advised the associate that the item was purchased through affirm. Associate who was extremely courteous wasn’t sure how to handle the transaction as I did not have a physical card on me. He asked a couple of his associates for assistance but did not get much help. An older gentleman came over to assist and this is where it escalated. The older gentleman told me I needed to show him my affirm card and I explained to him I do not have one and he said well I can’t release the product until I provide him with the physical card. I asked him if he knew how affirm works and he said of course I do, so I told him then he should understand there’s no way of me providing him with a card. He said well you used a card because the system shows the last 4 digit of the card. I explained to him again that affirm provides a temporary card to make the payment but the card expires in 24 hours. He went on to say there’s nothing he can do. This made me extremely upset and told him I wouldn’t have received an email to pickup the order if the item wasn’t paid in full. He said that isn’t true. After going back and forth for awhile, I told him I’m not leaving here without my product. With an attitude, he then asked the associate to put in the order number in the system, after doing so he said oh the order is paid in full. I told I know it is, he walked away like a child throwing a tantrum and told the associate to get someone else to finish assisting me. Him walking away did not sit well with me so I approached him and asked why wouldn’t he have checked first to see if it was paid in full before giving me a hard time and wasting unnecessary time. I asked him who the manager is and he said I am. I was floored! Couldn’t believe the lack of customer service that came from this manager. I asked why would he not finish helping his associate out. He asked me where is the associate now, I told him, he went to look for help like you asked him to and he said I never said that, are you going to argue with me about that as well. I said of course you told him why do you think he isn’t at the register. He then called him over and asked if he still had my driver license and the associate said yes, so he told him just put the license number in and it will release the order. Over half hour wasted!!!
Dec 31, 2024 · Greg Rios
My wife and I went to PC Richard just to look at a few different brands of refrigerators. Fred was awesome to work with. He was incredibly patient with us and our questions, and gave us a great deal on our new refrigerator. Thank you so much Fred! I also want to thank Manager Nancy Guirguis for making everything work out for us, giving the best possible price, working out delivery dates, just overall taking the best care of us. Fred and Nancy, thank you both for a great experience!!
Nov 06, 2024 · Daniel Said
Saf was excellent and helped us in selection of dishwasher and mattress. He patiently showed us the various mattress brands and pillows. He got us a great deal for all the items. I'll definitely be shopping here again!
Nov 24, 2024 · Pranav Shah
Kyle M was excellent. They have amazing deals, especially in the clearance section. There was other things I was looking for and he took my number down, and is following up with me. Really great white glove service.
Oct 10, 2024 · Nathaniel Barrett