Monarch Dental & Orthodontics

This was my first time here at Monarch Dental, and at first I was a bit afraid because I haven’t had good experiences with dentist offices in the past, but I automatically felt comfortable when I came to interact with Jonathan! He made me feel as though I wasn’t at the dentist but hanging with a friend! He also explained everything to me in detail so that I would be able to understand! Thank you so much again Jonathan for the best experience! Also thank you to Dr. Smith for being so kind and taking my wisdom tooth out! Definitely going to be staying with Monarch Dental!

"Surprise! Have $800 of extra charges we did not tell you about! Merry August!" More context and update: A few weeks ago we started getting hounded from Monarch saying we owe them $800. I try to investigate. Long story short: Monarch, on reading our insurance, says that two processes will be covered. They are not. Monarch could easily tell they would not be. One of the processes straight up says 'not approved' and the other is a once every two years kind of thing, where Monarch performed it last year. We made the mistake of trusting them as knowing what they were doing. Looking at other review, we are not the first this has happened to. This tells us the people in charge of billing here are either malicious or incompetent (and according to Hanlon's Razor...we know which). When I finally got ahold of someone (I had to call in after three weeks of waiting for a callback) I said this did not seem ethical. "Well, you are entitled to your opinion." "That's a bullshit answer." I was then hung up on.

I would give zero stars if I could. I had 2 teeth break off at the gum line. My first appointment was Sept 3rd for a consultation with the dentist and with the oral surgeon. The reg dentist was great. We talked about me getting dentures, but I need the 2 teeth surgically removed. After my time with the dentist, I was supposed to meet with the surgeon, Dr O. Come to find out, he left. So I made a second appt to see him on Sept 10th. He was rude and fast with his recommendation. I am on blood thinners due to some recent health issues. He wouldn't do anything until I went to my Dr to get a note on her recommendation on stopping the blood thinners to get the procedure done. So I had to make a 3rd appointment. Now I've been in pain for over 3 weeks. My appointment was supposed to be today, Oct 1st. Yesterday, I got a phone call saying that Dr. O wouldn't be in the office and I needed to reschedule for a 3rd time. I've already stopped taking my blood thinners at this point. They acted like it was no big deal, but it is. I take that medication to stop blood clots from forming. So, after a month of trying to get my teeth taken care of, I'm done. I did everything Dr O required I do, I had to make a appt with my Dr, which cost me, I had to get a letter from my Dr with her recommendation on my meds, I stopped taking the meds as requested by both Dr O and my Dr, just to have the surgeon cancel on me again. It's bad enough that he left knowing I was waiting for his consultation. The customer service in this office is zero. It takes a lot for me to go to the dentist due to anxiety, but I pushed my anxiety aside and went. I was already to get my teeth finally taken care of and get the dentures I need. I feel that I got a total run around. Dr O showed zero compassion. You don't have your patients stop taking a life saving medication just to cancel on them. I will not be back.

I can’t say enough good things about Monarch dental in Wvc. When I say so nice, I’m definitely emphasizing it. Super easy to schedule w and I love that they went over my dental plan w me by level of importance, at the same time showing me all the added options they offer to get it done.

Went in for an extraction. While I was on the nitros they remembered to get the consent forms signed so I ended up signing while high. The nitros stopped working halfway through the extraction and when I told them about it they kinda just shrugged it off. I asked for it specifically because of my PTSD. Oh well though... after the procedure, they wanted to prescribe Ibuprofen. I had been taking Ibuprofen all week for the pain that brought me in in the first place and it had almoat no effect. So they prescribed tylenol. But only for 3 days. It was a friday. So when I got home and took the pain meds and it had almost no affect the office was closed. Saturday closed. Sunday closed. I finally got ahold of them Monday (today) they brought me in and numbed me again. Told me that it should feel better when the numbing wore off. It sounded wrong to me but I don't know so I just took them at their word. The numbing lasted all day which was fine but it wore off and wouldn't you know it... it still hurts really bad. So I called at 4:50 pm and guess what. It was just a little too close to closing I guess. No answer. So I get to have another sleepless night because these people do not care about anyone.

Our family has been going here for our dental needs for ages, even after we moved out of the area. All of the staff are friendly and great to work with. Michelle especially is wonderful; probably the best dental hygienist we've ever had. =)