Monarch Dental & Orthodontics

Welcome to the Theme Park Directory! While our platform is your guide to exciting theme park adventures and related services, we also understand the importance of connecting our local users with trusted community resources. For our users in the West Valley City, UT area, we're highlighting Monarch Dental & Orthodontics, located at 4645 S 4000 W B, West Valley City, UT 84120, USA. They can be contacted at (801) 955-1900 or via mobile at +1 801-955-1900.

Based on recent customer reviews, Monarch Dental & Orthodontics presents a mixed picture of patient experiences, particularly regarding billing practices. One first-time patient reported a very positive initial interaction, stating they were initially apprehensive due to past negative experiences with dentists but "automatically felt comfortable" after interacting with Jonathan. They praised Jonathan for making them feel at ease, as if "hanging with a friend," and for providing detailed explanations. This patient also thanked "Dr. Smith for being so kind and taking my wisdom tooth out!" and indicated they would "definitely going to be staying with Monarch Dental!"

However, another review details a significant and negative experience concerning billing. The reviewer recounts receiving unexpected extra charges of $800 after Monarch Dental allegedly indicated that two specific procedures would be covered by their insurance. Upon investigation, the reviewer claims that Monarch should have been aware that these procedures were not eligible for coverage, with one explicitly marked as 'not approved' and the other being a service limited to once every two years (and performed the previous year). The reviewer expresses feeling that they were misled due to trusting Monarch's assessment of their insurance coverage. They also mention finding similar billing issues in other reviews. The reviewer describes their attempts to resolve the issue as difficult, alleging a lack of ethical conduct and a negative customer service interaction that ended with them being hung up on after expressing their opinion on the billing practices.

Services and Features: Monarch Dental & Orthodontics offers both general dentistry and orthodontic services. Features highlighted by one positive review include a welcoming and comfortable atmosphere created by staff members like Jonathan, detailed explanations of procedures, and kind dental care from dentists like Dr. Smith (for wisdom tooth extraction). However, a significant concern raised in another review pertains to potential issues with billing transparency and accuracy regarding insurance coverage.

Patient Experiences: Customer reviews present contrasting experiences. One patient reported a positive initial visit with friendly and informative staff and a kind dentist. However, another review details a negative experience centered around unexpected and disputed billing charges, suggesting potential issues with billing practices and customer service.

Promotional Information: No specific promotional offers or new patient specials are available in the provided information. However, the positive interaction with staff like Jonathan and the kindness of dentists like Dr. Smith might be appealing to potential patients seeking a comfortable and friendly dental environment. Given the serious allegations regarding billing practices in another review, it is strongly recommended that prospective patients carefully verify all costs and insurance coverage details with Monarch Dental & Orthodontics prior to receiving any services. It may be prudent to obtain written confirmation of estimated costs and insurance benefits to avoid potential billing disputes.

Disclaimer: This introduction is based on the limited and conflicting information available in the provided reviews. While one patient reported a positive experience with certain staff members and dental care, another detailed significant issues with billing and customer service. Local users are encouraged to consider both perspectives and to conduct thorough due diligence, including verifying all financial aspects of their care, before choosing Monarch Dental & Orthodontics for their dental or orthodontic needs.