Considering Middle Village Dental Group in Flushing, NY? Note Mixed Patient Feedback

Middle Village Dental Group Introduce

Welcome to Middle Village Dental Group, a local Dental Clinic situated at 74-07 Metropolitan Ave in Flushing, NY. This practice aims to provide dental services to the residents of Flushing and the surrounding areas.

Patient reviews offer contrasting experiences at Middle Village Dental Group. One reviewer had a positive experience, describing the staff and the dentist as "great." They also noted that there is usually not a long wait for appointments. This reviewer specifically highlighted a staff member named Liz as "awesome," commending her for assistance with scheduling appointments and ensuring they were seen promptly during a dental emergency. Liz is also praised for her helpfulness in working with insurance for approvals. The reviewer concludes by thanking Liz for her support.

However, another review presents a starkly negative perspective, labeling this office and its partner, Bayside Dental Group, as a "SCAM." This reviewer claims that the office frequently does not answer the phone and that when contact is finally made, the staff is rude. They also report that the orthodontist only visits the office once a month with very limited availability. This reviewer alleges that the practice readily takes payment but fails to provide the promised services. They point out that the majority of their ratings are low and that the office engages in arguments with reviewers, which they believe is telling. This reviewer strongly advises others to "STAY AWAY!"

Based on these reviews, Middle Village Dental Group appears to have some staff members who are helpful and efficient, as highlighted by the positive feedback regarding Liz. However, there are serious allegations of unprofessional behavior, difficulty in communication, and failure to deliver services as claimed in the negative review. The significant discrepancy in patient experiences suggests potential inconsistencies in service quality or customer relations. Local users considering Middle Village Dental Group should carefully weigh these contrasting opinions and may want to inquire specifically about appointment availability, communication practices, and service guarantees when contacting the clinic at (718) 502-8809 or via mobile phone at +1 718-502-8809.

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Middle Village Dental Group Location

Middle Village Dental Group

74-07 Metropolitan Ave, Flushing, NY 11379, USA

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Middle Village Dental Group © Leaflet © OpenStreetMap contributors

Middle Village Dental Group Reviews

I would never go back to that place. I chose it because it was close to home and convenient, but the service is terrible. They charge unjustified fees to your insurance and take multiple X-rays that you don’t need, with no option to decline. I went for an inlay, which took three weeks to arrive. When it finally did, it didn’t fit properly, but they forced it in despite knowing it wasn’t right and never adjusted it.There was a gap between the inlay and my tooth where food would get stuck—it was awful, and the inlay moved constantly. I went back, and they wanted to charge me another $650 for a new inlay. When I asked them to adjust it, they only added resin to one side, leaving two teeth stuck together. They refused to adjust the inner side, leaving a rough texture that would cut my tongue whenever it touched it.I had to find another dentist and pay for everything again because they also didn’t give me access to the X-rays they took. Awful place—I would never recommend anyone to go there.Even the cleaning appointment was a nightmare, and the doctor was incredibly rude to me. Honestly, if you have the option to go to a different dental center in Middle Village, do it! I’m going to escalate my complaint with my insurance company because this is unacceptable.
Nov 24, 2024 · Caro Bernal
If I could give this office 1/8th of a star, I would. My visit was an absolute disaster, and the blame lies squarely with the office manager, Liz, whose crass, surly demeanor and lack of professionalism left me stunned.I scheduled an appointment for an urgent procedure —a chipped front tooth. They schedule a root canal for two weeks later (today), only to find that the office had not taken the basic step of confirming my insurance coverage for this procedure beforehand. Despite sending multiple text reminders, Liz failed to secure the necessary approval, wasting my time and causing me to miss an important work meeting. When I reasonably suggested she contact the insurance during my visit, she responded with dismissive remarks and no clear timeline for resolution.What’s worse, when I expressed frustration over the lack of preparation, Liz escalated the situation by arguing in front of other patients and even making cruel jabs at my neck movements, an involuntary mannerism that happens when I speak -further testifying to her inability to defuse patient conflicts with forbearance and compassion. Her behavior was shocking and wholly inappropriate for someone working in healthcare.To add insult to injury, when I called my insurance myself after leaving, I received the answer in five minutes—something Liz could have easily handled before my appointment.It's no wonder this place holds a 3.5 out of five rating. Liz clearly despises her job and has no business in a patient-facing role. For the sake of your time, money, and dignity, avoid this office at all costs. There are far better dental practices nearby.
Dec 05, 2024 · Rocio De Alba