Matthews Mary K DDS

EDIT: In less than two years half of the fillings my daughter had done here have required repair or replacement by another dentist, despite excellent brushing and regular checkups/cleaning. STAY AWAY! Original: The actual dental care was great, but how they run the office and communicate with patients is terrible. 8/10 calls to them just ring until they go to voicemail and you can't get anyone on the phone. It took me days of calling periodically to get someone on the phone to schedule the first visit after being referred to them. After the first diagnostic visit we then had to wait MONTHS for the first available slot to actually do any work. They gave me a bunch of details verbally, but then didn't give me anything in writing, especially for the cost. I was told in advance one price for the the services (verbally), but only find out after the fact when the bill arrives that they are apparently out of network which means that we owe thousands more than we were told. Every doctor I have been to will clarify that before proceeding that a service is going to be out-of-network before and up front about the increased cost. Our final cost is about double what were initially verbally quoted. Essentially does not participate in-network with dental insurances. Being out of network is one thing, but the constant stream of poor communication and surprise bills have left a sour taste in our mouths. They implied that everything would take place at one hospital, only to find out at the last minute that the procedure will be at a different hospital than we originally thought. We already had negative feelings about the whole experience before the bills came in, and that was just the last nail in the coffin. We will not be returning and if you do go here ask for everything in writing.