Magnolia Dental

Highly recommend! The people working here are great, caring, and happy to be around. They explain all the steps they are doing. Listen to your concerns and made me feel at ease especially given how nervous I typically am at the dentist. Great looking offices, state of the art equipment, and clean! I’ve made this my go to dentist! Thank you for the great experience.

This is NOT where you want to go for personal dental care. This is a corporation and it shows. I received a $75 charge as a “no show” even though I attempted to reschedule. They have a policy that if it’s under 24 hour notice, you get a no show charge. They also call and remind you in UNDER 24 hours on purpose. Basically it’s a trap in case something comes up and you need to reschedule. The person on the phone was also extremely rude. When I asked to reschedule she went straight to fees and didn’t even try to help or ask why. They do send you an option to confirm your appointment via BUT there isn’t a way to reschedule on that text. I also was out of the country for a funeral and I never even got these messages. In summary, this dentist doesn’t care about getting you into their office and taking care of your teeth. It’s a corporation and you’re a number. I would recommend other dental offices that don’t feel like a corporation.

I am new to the Louisville area and when I needed a dentist fast due to a broken tooth, they were very accommodating. The entire staff was so nice and professional. The dentist and dental assistant were both amazing to me. They went above and beyond to make me comfortable during my procedure. I will continue to go here, and I would recommend to anyone.

Review of Magnolia Dental Office I had a frustrating experience at Magnolia Dental Office. In 2021, I paid $2,500 cash for a root canal and crown. Initially, I missed an appointment due to COVID and I was also undergoing radiation for breast cancer so I was just drained. I had my root canal but need the crown placed but They wouldn’t see me until I paid for that missed appointment, $75. I paid that and we eventually got through that. Then I went in and got my crown placed. Fast forward to 2024, and my crown, which should have lasted in upwards of 10-12 years, broke clean off after only 2.5 years. Please note: I have a previous root canal and crown placed by a different dentist office that is still going strong after 12 years. When I called to discuss fixing it, they said they would help but required upfront payment for the office visit and X-rays, which felt very unprofessional due to the fact this was their work we were fixing. Additionally,from the beginning the front desk staff were not very hospitable, which added to my dissatisfaction. Overall, I cannot recommend Magnolia Dental Office based on my experience. If you read above I Did bring my account into good standing with the payment For the missed appointment or they wouldn’t have seen me at all to get my crown placed. They are money motivated. If I had not paid for the missed appointment, I wouldn’t have gotten my crown placed at all. They won’t see you if you owe anything. So for them to say that my account was not in good standing and my credit worthiness is in question is not true. when I had my crown placed I owed nothing. I paid what I owed in hard earned cash. Also 2 and a half years is not SEVERAL years.

I am generally opposed to Dentists, but have been using Magnolia for about a year now to cover some major neglected work, and regular cleanings. Magnolia excels at customer service. They’re very good at communicating to their customers so that nothing is unexpected. The quality of the service has been excellent. I do feel like a valued customer and feel like I’m in control. That’s important to me.