Life Dental
Contact Number: (604) 553-2877
Mobile phone: +1 604-553-2877
Website: www.lifedental.ca
Email:
Opening Hours:
Monday, 8:00 AM - 4:00 PM
Tuesday, 8:00 AM - 6:00 PM
Wednesday, 8:00 AM - 6:00 PM
Thursday, 8:00 AM - 6:00 PM
Friday, 8:00 AM - 4:00 PM
Saturday, 8:00 AM - 4:00 PM
Sunday, Closed
Address: 306 6th St #101, New Westminster, BC V3L 0C9, Canada
Location
Customer Reviews
I am absolutely livid at this dental office. I discussed with them MULTIPLE times about how I did not want to do any procedure that did not fall within my insurnace coverage. This was discussed with the dentist on multiple visits and we discussed at length prioritizing work that would fall within my coverage. They even sold me on doing a bit of cosmetic work, which I NEVER would have done if it was to exceed my benefits. When all the work was done, they hit me with a bill for the amount that exceeded my coverage. I would NEVER have done the cosmetic work they suggested, and just done what was necessary within my coverage if I knew it would go over, as I discussed with them MULTIPLE times. Nothing was discussed with me even once about exceeding my coverage (all of which I would have declined) until AFTER I had my work done on my way out the door. This is an absolute sin for any office to behave this way, and is my worst fear when going into a dentist. Very sketchy and shady practices from a dentist I will NEVER go to again. Do yourselves a huge favour and go to any of the many other dental offices in New Westminster. Go to a dentist you can trust, because this one can not be trusted.
After my appointment the receptionist failed to give me an invoice and receipt. When I called to be emailed a receipt they failed do in a timely manner. Due to getting my email wrong(even though I spelled it out for them on the phone and it was written as well) and didn’t even apologize for their mistake. Additionally, the receptionist booked me with the wrong dentist, Dr.Brian Son instead of the dentist we specifically asked for when booking the appointment. These receptionist are the most incompetent and unprofessional at their job, beware and avoid.
All the staff are super friendly and easy to talk to. The hygenist was very kind and thorough and Dr. Smit is excellent. And I really appreciate that they didn't push any unecessary treatments on me. It's the reason I didn't go to a dentist for years.
Let's face it, no one likes going to the dentist for a cleaning, especially first thing on a Saturday when you could be sleeping in. Today I was pleasantly surprised with a positive experience. My hygienist, Manroop, had a gentle touch with the scary scaler , perfect timing with the suction breaks, and super informative & polite. If all my bi-annual cleanings were this professional, I'd insist on quarterly check-ups. Hire more hygienists like her - she's a keeper!!
I would like to recommend them. They’re kind with great customer services, Alice did a great job with my dental cleaning. Fair price as well.
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