Kalihi Palama Health Center - 915 Medical Clinic

For Us Kalihi Palama Health Center is The Best..Best to Help and Assist Patients in their needs Most of the time especially to our Health and Helping Us in so many ways..All the staffs are Wondelful and very professional in their job..Amazing Services since we live here in Hawaii..? we would like to recognize Ms. Mildred for always helping and guiding us especially to my kids,To all the staffs of pediatric are so very Good in assisting my children especial mention to Dr. Micheal Walter for being a Kind Great Doctor to all of babies and kids..Dra. Jennifer Tan for always keeping healthy the teeth of my kids..Ms. Marian for Helping Us in everything too and Ms. Koko for helping me in my mental Heath..Mahalo Everyone and God Bless all of You..? God Bless Kalihi Palama Helth Center and More Power..?

I had an appointment (my second) and when they found out I had Kaiser quest said they don't take it and refused me service then after I told them to cancel the appointments and walked out they called me and wanted to work with me. When I get mad I will yell and cuss so I did asking them if they didn't take my medical then what are they going to do for me they didn't answer me instead hanging up on me. They should have said from the beginning that they don't take Kaiser quest so that I wouldn't have wasted my time with them.

I am a single mother of 4 children. Im so grateful for the help of kalihi Palama Health Center and the housing program. The workers were so helpful and understanding. I felt the aloha. I've never had a problem until recently when Lisa Higa a new housing specialist, denied me the opportunity to talk to a supervisor. She is very condescending, and fails to listen. She's even lied to me about needing me to come to the office to sign something. I went down there. She joked, I only misled u because if you didn't have your rent, I was gonna have you sign a contract to make you pay. I feel like she uses my poverty against me and even made a joke about how her supervisor said I'm welcome to pay the full amount of rent, if I don't want to accommodate her. My rent is being raised next year, I need to find a new place ASAP. Lisa refuses to help me, she won't allow me to speak to anyone else. My babies have RSV and recently hospitalized I've been doing back to back breathing treatments she won't allow me to mail my rent check this month she said she wants it delivered. Or we can't discuss me moving, I feel bullied. I only want a hand up not a hand out. My family has enough obstacles being that I'm a single disabled parent on a fixed income.I'm trying my hardest to support all 5 of us by myself, I'm fearful that we may end up being homeless again if we can't find a place in time. I wish this lady would stop treating me like I'm doing something wrong, Im poor but I' deserve Aloha! I pay my portion of rent. I always do. I want to be treated with respect and dignity because that's what me and my kids deserve.!

unprofessional and unreliable for urgent care. designated as a COVID-19 test-to-treat center but declined to treat despite federal guidelines. however, strings patient along and drags out the process through unanswered phones and not responding to messages until treatment window closes.

I have no doubt the doctors do a great job at the Center, the problem is Customer Service on the 2nd floor. I was there last week and there was a young Marshallese girl working at the window. I heard her spoke Marshallese to the older lady in front of me and she was very rude and unprofessional. She had the same attitude when I got to the window. She needs to get some training on how to deal with customers.

No one answers the phone or returns calls after leaving a voicemail. I tried multiple times in 3 weeks and finally someone picked up. Got an appointment scheduled, got there 10min before my appointment and was told they were gonna cancel one out of the two. Half the time the front desk staff is clueless with what to do. Line up wasn’t too bad but service was extremely slow because no one knows what they’re doing. Doctor I saw was great though but the process to get seen was painful.