Jenny Chen Pediatric and Family Dentistry: Concerns Regarding Wait Times and Upselling in West Grove, PA

Jenny Chen Pediatric and Family Dentistry Introduce

Welcome to Jenny Chen Pediatric and Family Dentistry, a Dental Clinic located at 207 N Guernsey Rd in West Grove, Pennsylvania. You can reach us at (610) 869-0991 or +1 610-869-0991. We aim to provide dental care for both children and adults in the West Grove area.

However, it is important to consider recent feedback from patients regarding their experiences at Jenny Chen Pediatric and Family Dentistry. These reviews raise concerns about appointment punctuality and service practices.

One patient advises others to "Don't bother with this dentist," citing that "Your appointment time does not matter, you will sit and wait past your appointment time." They also mention a practice of constantly trying to upsell "deep cleaning 'if your insurance covers it'," suggesting this is done even when not necessarily needed for patients who maintain good oral hygiene. This reviewer concludes that the clinic is "Not respectful of your personal time at all."
Another patient focuses specifically on the orthodontist associated with this practice, stating, "I can’t speak for the dentist here but as for the orthodontist, he’s never on time." They further elaborate that the orthodontist "Has the audacity to stroll in the office 15-20 minutes late with no regard for anyone’s time," questioning the value of making an appointment under such circumstances. This reviewer strongly recommends seeking orthodontic work elsewhere unless one has "all day to wait around."

Based on these reviews, local users in West Grove considering Jenny Chen Pediatric and Family Dentistry should be aware of potential issues regarding significant wait times for appointments and concerns about upselling of services. Specifically, those seeking orthodontic treatment at this location should note the reported issues with the orthodontist's punctuality. Prospective patients may want to weigh these concerns carefully before scheduling an appointment.

Jenny Chen Pediatric and Family Dentistry Photos

No photos available at the moment.

Jenny Chen Pediatric and Family Dentistry Location

Jenny Chen Pediatric and Family Dentistry

207 N Guernsey Rd, West Grove, PA 19390, USA

Get directions

Jenny Chen Pediatric and Family Dentistry
207 N Guernsey Rd
Adey Family Dentistry
120 Lafayette St
Brendan F. Mulligan, DMD, Esq.
208 W State St
Kennett Center for Advanced Dentistry
208 N Union St
Hendrix Orthodontics - Unionville
127 W Street Rd #201
Dental Health Care Associates
687 Unionville Rd
Dr. Joseph Eckman
687 Unionville Rd
Tamburrino Family Orthodontics of Kennett Square
688 Unionville Rd #101
Leardi Family Dentistry
690 Unionville Rd
Dental Associates of Delaware-Hockessin
500 Lantana Dr
Dentistry of Hockessin
1127 Valley Rd #203
Matthews Dental Associates
451 Hockessin Cor
Dr. Kaz Family & Cosmetic Dentistry
5936 Limestone Rd #201
Jenny Chen Pediatric and Family Dentistry © Leaflet © OpenStreetMap contributors

Jenny Chen Pediatric and Family Dentistry Reviews

GO ELSEWHERE! This office is only about billing without respect for patient's needs or time. I made an appointment for my three children to get cleanings at Jenny Chen Pediatric and Family Dentistry. I spent almost an hour filling out online forms. When scheduling, I told the receptionist we wouldn't be getting ex rays on the day of the cleanings. No issues were brought to my attention with this. My children recently had ex rays at the orthodontist so they weren't due. I drove 40 minutes to the dental office. Upon opening the door, a wave of sewage odor hit me like a ton of bricks. It was gross. I brushed it off but was on alert to look around for sanitation issues. I checked in and we took a seat. Upon sitting, there were torn pleather seats and the place looked over crowded and run down. A few minutes later, the Hygenist came out to speak with me. She let me know they couldn't see my three children for cleanings unless I paid for ex rays in their office. I told her we had good reason not to get ex rays because we had recent ex rays. She said if I didn't get the ex rays in their office, we couldn't be seen. This office had three weeks notice to request the ex rays or let me know there would be an issue with cleaning the children's teeth without seeing the ex rays. Instead they wasted hours of my time and put on the pressure to agree to ex rays my kids just had recently. I mentioned our entire wasted afternoon to a friend of mine who told my Jenny Chen did unnecessary dental work on his child when he had baby teeth. She drilled multiple teeth unnecessarily to her own gain financially. Their family verified this with another reputable dentist. This office has zero respect for their patients and is all about billing insurance companies to make the most money at the expense of their patients. What a complete waste of time and disappointment.
Jul 14, 2023 · Katie Buckley
GO ELSEWHERE! This office is only about billing without respect for patient's needs or time. I made an appointment for my three children to get cleanings at Jenny Chen Pediatric and Family Dentistry. I spent almost an hour filling out online forms. When scheduling, I told the receptionist we wouldn't be getting ex rays on the day of the cleanings. No issues were brought to my attention with this. My children recently had ex rays at the orthodontist so they weren't due. I drove 40 minutes to the dental office. Upon opening the door, a wave of sewage odor hit me like a ton of bricks. It was gross. I brushed it off but was on alert to look around for sanitation issues. I checked in and we took a seat. Upon sitting, there were torn pleather seats and the place looked over crowded and run down. A few minutes later, the Hygenist came out to speak with me. She let me know they couldn't see my three children for cleanings unless I paid for ex rays in their office. I told her we had good reason not to get ex rays because we had recent ex rays. She said if I didn't get the ex rays in their office, we couldn't be seen. This office had three weeks notice to request the ex rays or let me know there would be an issue with cleaning the children's teeth without seeing the ex rays. Instead they wasted hours of my time and put on the pressure to agree to ex rays my kids just had recently. I mentioned our entire wasted afternoon to a friend of mine who told my Jenny Chen did unnecessary dental work on his child when he had baby teeth. She drilled multiple teeth unnecessarily to her own gain financially. Their family verified this with another reputable dentist. This office has zero respect for their patients and is all about billing insurance companies to make the most money at the expense of their patients. What a complete waste of time and disappointment.
Jul 14, 2023 · Katie Buckley
I'd avoided dentists for almost 30 years. I went in terrified, and these guys were SO nice and SO kind with me. Nothing hurt, nothing was awful. Everything was clean, and bright, and pleasant, and reassuring, despite the sobbing mess of nerves I was. By my second trip back for a checkup, I was in a better state of mind and the whole experience was the most pleasant of any doctors' office I've ever been to. Really well done.
Nov 02, 2022 · anthropomorph7
I'd avoided dentists for almost 30 years. I went in terrified, and these guys were SO nice and SO kind with me. Nothing hurt, nothing was awful. Everything was clean, and bright, and pleasant, and reassuring, despite the sobbing mess of nerves I was. By my second trip back for a checkup, I was in a better state of mind and the whole experience was the most pleasant of any doctors' office I've ever been to. Really well done.
Nov 02, 2022 · anthropomorph7
I'd avoided dentists for almost 30 years. I went in terrified, and these guys were SO nice and SO kind with me. Nothing hurt, nothing was awful. Everything was clean, and bright, and pleasant, and reassuring, despite the sobbing mess of nerves I was. By my second trip back for a checkup, I was in a better state of mind and the whole experience was the most pleasant of any doctors' office I've ever been to. Really well done.
Nov 02, 2022 · anthropomorph7
I'd avoided dentists for almost 30 years. I went in terrified, and these guys were SO nice and SO kind with me. Nothing hurt, nothing was awful. Everything was clean, and bright, and pleasant, and reassuring, despite the sobbing mess of nerves I was. By my second trip back for a checkup, I was in a better state of mind and the whole experience was the most pleasant of any doctors' office I've ever been to. Really well done.
Nov 02, 2022 · anthropomorph7
I'd avoided dentists for almost 30 years. I went in terrified, and these guys were SO nice and SO kind with me. Nothing hurt, nothing was awful. Everything was clean, and bright, and pleasant, and reassuring, despite the sobbing mess of nerves I was. By my second trip back for a checkup, I was in a better state of mind and the whole experience was the most pleasant of any doctors' office I've ever been to. Really well done.
Nov 02, 2022 · anthropomorph7
I am new to this practice but have to say that my care has been exceptional. They identified a problem with one of my teeth and explained that it had to be pulled and a bridge made to correct the problem. Phase one, the tooth has been pulled and the temporary bridge made and everything went extremely well. I am looking forward to getting my permanent bridge and moving forward with my dental care. Dr. Jenny Chen and her staff are very good. I now have the permanent bridge and it is working out great, no issues.
Feb 10, 2021 · Jack Stull
I am new to this practice but have to say that my care has been exceptional. They identified a problem with one of my teeth and explained that it had to be pulled and a bridge made to correct the problem. Phase one, the tooth has been pulled and the temporary bridge made and everything went extremely well. I am looking forward to getting my permanent bridge and moving forward with my dental care. Dr. Jenny Chen and her staff are very good. I now have the permanent bridge and it is working out great, no issues.
Feb 10, 2021 · Jack Stull
I am new to this practice but have to say that my care has been exceptional. They identified a problem with one of my teeth and explained that it had to be pulled and a bridge made to correct the problem. Phase one, the tooth has been pulled and the temporary bridge made and everything went extremely well. I am looking forward to getting my permanent bridge and moving forward with my dental care. Dr. Jenny Chen and her staff are very good. I now have the permanent bridge and it is working out great, no issues.
Feb 10, 2021 · Jack Stull
I am new to this practice but have to say that my care has been exceptional. They identified a problem with one of my teeth and explained that it had to be pulled and a bridge made to correct the problem. Phase one, the tooth has been pulled and the temporary bridge made and everything went extremely well. I am looking forward to getting my permanent bridge and moving forward with my dental care. Dr. Jenny Chen and her staff are very good. I now have the permanent bridge and it is working out great, no issues.
Feb 10, 2021 · Jack Stull
I am new to this practice but have to say that my care has been exceptional. They identified a problem with one of my teeth and explained that it had to be pulled and a bridge made to correct the problem. Phase one, the tooth has been pulled and the temporary bridge made and everything went extremely well. I am looking forward to getting my permanent bridge and moving forward with my dental care. Dr. Jenny Chen and her staff are very good. I now have the permanent bridge and it is working out great, no issues.
Feb 10, 2021 · Jack Stull