Howard Brown Health 63rd St.

Scheduled my appointment at 9. Was texted to come at 8:30. Arrived at 8:30, was told the dentist doesn’t open until 9 ? and the message was generated by an automated system… then switch available appointments to 9:30. Simple easy fix. What a total waste of my time and a clear mis management of operations. Just change available appointments to 9:30. Please. It’s so easy.

Terrible Communication. I was 6 mins late to my scheduled appointment … I called in to make them aware of that & they stated to me that I have a 15 minute grace period. I check-in (6 minutes behind) & within me being there for all of two minutes I was told that I’d have to wait for my nurse to come back from break 2 whole hours later from the time I had arrived. This is very unprofessional. Why am I scheduling appointments for “Walk-In” treatment??

Terrible doctor's office. They never answer the phone. They have you on hold for 10 plus minutes. I got a letter from one of the nurses saying to call them & I have called these clowns at least 5 times in one day. Still no answer. Find another doctor's office because this one is definitely NOT it. They are garbage.

My appointment at 9 AM I was told to arrive at 8:45 which I did 930am I am still sitting no communication, no respect for others times. This is honestly shameful. Respect goes both ways. Why are facilities that cater to our communities are so awful. This appointment should only take 5 minutes but I am here here 45 minutes.

I received a call from the call center saying they have problems with the online schedule and i need to cancel because provider does not see sameday sick appointments, only STD/STI. No clarification if the sickness was related to STD/STI. The provider is free from 10am - 2pm. I don't understand, but I cancelled. I am now asking why is availability posted when the option cannot be supported. The caller said they (her employer) has errors they didn't fix yet. I hope they (the employee) speak up along with the providers. Patients need reliable healthcare solutions. HBH are slowly losing points on quality.