Henry J. Austin Health Center

If I could give negative stars I would for Dr. Tessanela Hill. I booked an appointment for my special needs son in February and the day of the appointment received a voicemail that her office overbooked and needed to reschedule his appointment. I then rescheduled his for today, March 22 at 9:15 and just as I am leaving my home, I receive a voicemail stating that the doctor will not be in the office and wants to do a virtual visit. I called the office and asked them how they could they perform a physical virtually and their response was, they we would have the virtual appointment today and schedule another appointment at a later date. This is completely unexpectable. One the total disregard of her patience and their time is shocking. How disrespectful to call a patient 15 minutes before their appointment to make a change without giving them an option, when I sure if the tables were turned I would have been charged a late or missed appointment fee for something like this. Then the audacity to say "well you can come back at another time." There should be a standard that first patients are seen in the doctors office not virtually. I have made another appointment for my son with a different provider. I hope there will be a better outcome.

I set an appointment for January 22nd at 11am back in November for my foot and back. I wake up to an email at 7:40 talking about make sure you check in. I call the office and the lady says that what it says. I understand that I missed the window of opportunity but now the next open time is March 18th? Like do you guys even want me as a patient? I just left the emergency room 4 days prior because I can’t go sleep without my back hurting. Since the owner replied: I have called and texted the number you provided a few times over the last two weeks. No one has answered me back yet. I keep calling and no one picks up the phone. I would love to see you guys sooner if possible

I had a 2:30 appointment, I arrived at 2:10,it's now 3:57,and I still haven't been seen yet

Shaunon Moten is the best dentist! Very kind, patient and understanding. After any work I get done I leave very happy and satisfied. Also I never have any issues afterwards, I got a filling done yesterday and today it’s like I didn’t have anything done, there’s no pain nor sensitivity. If you’re looking for a good dentist go to HJAHC at Warren Health Center and ask for Shaunon Moten! THE BEST!

Terrible service! Don’t go to this clinic. The workers are terrible. The lady complained because she was on the phone for about 25 mins. They need better people who are kind to everyone. The personnel definitely needs to get trained. I normally don’t complain because I understand, but this was my breaking point. If you don’t have patience with people don’t work where you have to have communication with people. Point blank.