Greenberg Dental & Orthodontics (Winter Garden, FL): Mixed Reviews Regarding Staff Behavior and Organization

Greenberg Dental & Orthodontics Introduce

Welcome to Greenberg Dental & Orthodontics, a Dental Clinic located at 13361 W Colonial Dr in Winter Garden, Florida. You can contact us at (407) 905-9622 or +1 407-905-9622. We offer a range of dental and orthodontic services to our community.

Patient reviews regarding the Winter Garden location of Greenberg Dental & Orthodontics present a mixed perspective, with significant concerns raised about staff behavior and office organization.

One patient who visited on July 15, 2024, for a scheduled exam reported a positive experience with their doctor and the front desk staff initially, stating, "my doctor was great, front desk great. No issues." However, this positive sentiment was overshadowed by a subsequent incident involving an Oral Surgeon assistant. This employee, who is reportedly friends with the patient's sister on social media, allegedly made a subliminal post about the patient within ten minutes of them leaving the office, referencing "big glasses" to indirectly target them. The post implied the patient should "never come back again." When the patient commented on the post (which they have proof of, as the assistant later deleted her social media), the assistant allegedly responded in a "bullying and aggressive tone," using name-calling and defaming the patient's character and professional identity as a licensed hairstylist, trichologist, and professional influencer with a large following and beauty contracts. The patient found this behavior both rude in person and highly unprofessional and uncalled for on social media, especially as they deny the assistant's claim of eye-rolling. They express extreme mental anguish over the situation and the subsequent sharing and discussion of the post. As a result, this patient will never return to the Greenberg Dental Winter Garden location and strongly recommends others avoid it, emphasizing the importance of customer service and the seriousness of cyberbullying under Florida law.

Another review focuses on issues with customer service and common courtesy at the front desk. This patient felt the greeting and welcoming of incoming patients needed significant improvement. Despite having scheduled an appointment a month prior at another location that was supposed to transfer to the Winter Garden office, they were not in the system upon arrival. They waited over an hour after leaving work early for their lunch break and noted the lack of communication regarding the wait time. They also mentioned overhearing private conversations and seeing staff eating at the front desk, which they found unprofessional. This reviewer described the front staff as lacking in customer service and unorganized, expressing hope that coaching would improve the work ethics at the Winter Garden location.

In conclusion, while one patient had a positive interaction with the doctor and front desk, significant concerns have been raised by two separate patients regarding unprofessional behavior from an Oral Surgeon assistant on social media and a lack of customer service and organization from the front desk staff. Local users in Winter Garden considering Greenberg Dental & Orthodontics should be aware of these reported issues, particularly regarding staff conduct and office management, which may impact the overall patient experience.

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Greenberg Dental & Orthodontics Location

Greenberg Dental & Orthodontics

13361 W Colonial Dr, Winter Garden, FL 34787, USA

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Greenberg Dental & Orthodontics Reviews

There Assistant Manager was very rude and disrespectful to me when I came into the office at the front desk. This was my second time in this office. I use to go to the office that was located on Kirman Rd. The rest of the staff was very nice and pleasant. Thank you all for your kindness.
Jan 19, 2024 · lucinda hayes
There Assistant Manager was very rude and disrespectful to me when I came into the office at the front desk. This was my second time in this office. I use to go to the office that was located on Kirman Rd. The rest of the staff was very nice and pleasant. Thank you all for your kindness.
Jan 19, 2024 · lucinda hayes
There Assistant Manager was very rude and disrespectful to me when I came into the office at the front desk. This was my second time in this office. I use to go to the office that was located on Kirman Rd. The rest of the staff was very nice and pleasant. Thank you all for your kindness.
Jan 19, 2024 · lucinda hayes
There Assistant Manager was very rude and disrespectful to me when I came into the office at the front desk. This was my second time in this office. I use to go to the office that was located on Kirman Rd. The rest of the staff was very nice and pleasant. Thank you all for your kindness.
Jan 19, 2024 · lucinda hayes
Greenberg has always been great to our family of 5! They’ve never forced me to get a deep clean or denied a regular cleaning. I highly recommend Greenberg Dental Winter Garden location!
Feb 22, 2024 · Rachel Gillard
Greenberg has always been great to our family of 5! They’ve never forced me to get a deep clean or denied a regular cleaning. I highly recommend Greenberg Dental Winter Garden location!
Feb 22, 2024 · Rachel Gillard
Greenberg has always been great to our family of 5! They’ve never forced me to get a deep clean or denied a regular cleaning. I highly recommend Greenberg Dental Winter Garden location!
Feb 22, 2024 · Rachel Gillard
Greenberg has always been great to our family of 5! They’ve never forced me to get a deep clean or denied a regular cleaning. I highly recommend Greenberg Dental Winter Garden location!
Feb 22, 2024 · Rachel Gillard
Horrible experience trying to see the endodontist. I had an appointment last month at the Kirkman office with him and waited over an hour and then I had to go. So I made another appointment for the Winter garden office today. Over an hour and a half and I finally just walked out. I went to the desk after the first hour, and they said it would be soon. Then told them I had to leave and they said they were having Internet issues. Completely ridiculous and unprofessional. The only reason I didn’t switch prior was because their office had already done all of my x-rays and exams and my insurance won’t pay for new ones until January. Have an incredibly sore tooth but I guess I’m waiting till the new year to get a new place to get it fixed. The endodontist and dental technician were pretty good at Kirkman but everything is very dated.
Dec 13, 2023 · Melissa Rivera
Horrible experience trying to see the endodontist. I had an appointment last month at the Kirkman office with him and waited over an hour and then I had to go. So I made another appointment for the Winter garden office today. Over an hour and a half and I finally just walked out. I went to the desk after the first hour, and they said it would be soon. Then told them I had to leave and they said they were having Internet issues. Completely ridiculous and unprofessional. The only reason I didn’t switch prior was because their office had already done all of my x-rays and exams and my insurance won’t pay for new ones until January. Have an incredibly sore tooth but I guess I’m waiting till the new year to get a new place to get it fixed. The endodontist and dental technician were pretty good at Kirkman but everything is very dated.
Dec 13, 2023 · Melissa Rivera
Horrible experience trying to see the endodontist. I had an appointment last month at the Kirkman office with him and waited over an hour and then I had to go. So I made another appointment for the Winter garden office today. Over an hour and a half and I finally just walked out. I went to the desk after the first hour, and they said it would be soon. Then told them I had to leave and they said they were having Internet issues. Completely ridiculous and unprofessional. The only reason I didn’t switch prior was because their office had already done all of my x-rays and exams and my insurance won’t pay for new ones until January. Have an incredibly sore tooth but I guess I’m waiting till the new year to get a new place to get it fixed. The endodontist and dental technician were pretty good at Kirkman but everything is very dated.
Dec 13, 2023 · Melissa Rivera
Horrible experience trying to see the endodontist. I had an appointment last month at the Kirkman office with him and waited over an hour and then I had to go. So I made another appointment for the Winter garden office today. Over an hour and a half and I finally just walked out. I went to the desk after the first hour, and they said it would be soon. Then told them I had to leave and they said they were having Internet issues. Completely ridiculous and unprofessional. The only reason I didn’t switch prior was because their office had already done all of my x-rays and exams and my insurance won’t pay for new ones until January. Have an incredibly sore tooth but I guess I’m waiting till the new year to get a new place to get it fixed. The endodontist and dental technician were pretty good at Kirkman but everything is very dated.
Dec 13, 2023 · Melissa Rivera