Gentle Touch Smiles for Kids Dental & Orthodontics

The staff was so kind and patient. The Orthodontic Tech was fast, professional and proficient. She was so patient with my lil girl. The whole practice runs beautifully!

The regular dentist side is excellent but the orthodontist department not so much. We were here a month ago to take pictures for a follow up a month later to discuss those pictures. Fast forward to today. We our here and they can’t locate the pictures from a month ago. We had to retake the pictures and our appointment to see the doctor is 30 minutes behind. I asked where the pictures of my minor child were from a month ago and they don’t know. This is unacceptable. I asked to speak to an office manager and was told they were off today then 10 minutes later I was told they were here and they would come talk to me to discuss my concerns. I’m still waiting for someone to come talk to me. Update…. The office manager never came by to speak to me but the doctor and Jessica have been delightful. Jessica explained that the first pictures were too dark to see so they deleted them but never notified me.

HORRIBLE. From scheduling an appt, referrals, staff, quality of work. Just close and reopen when you have staff to accommodate. Staff who actually work and not sit on their phones all day and actually dentist who can be available. I just waited almost 2 hours for my child’s cleaning due to having 2 dentist available yet employees walking around so who are all the other staff at this point. I have other children with appointments, I have work and other life things to handle I’m on a schedule and this is so unprofessional and inconvenient at the highest level. I express my frustration and all I’m hearing is staff walking around laughing. If there was work being done maybe you would have free time. This will be my children’s last appt at this location. Now my child has missed an entitled day of education and I am STILL WAITING !

My 8 year old loves this place. And my 1 year did great on her 1st visit. The staff is always friendly and informative. Would definitely recommend!! Plus they have an awesome arcade room for the kids!!!

I have been disappointed with the customer service since this location has changed ownership. You are now routed thru a call center with very poor call return time. We are given email addresses that dont work, and have to prepay a portion of a copay to be put on the schedule. I have been given incorrect information multiple times. My concerns for my son's dental health have only been met due to my persistance after being dismissed multiple times, and even then it takes multiple calls and visits. When Dr. Max owned the location the customer service and listening to parent concerns was better.