Gentle Dental West Roxbury

The office Manger is awesome! Informative professional and bubbly! checking in was great and the service after that was just as awesome the staff is so nice they put my nerves at ease… and my Doctor is just as wonderful and witty.! They made my experience of facing my fear easy!

Services were professionally rendered. They explained my bill clearly to the penny. The dental services were carefully delivered. I enjoy my visit there and they encourage me to keep my oral hygiene at home in great shape. So when I come there for a deep cleaning it is not with a grudge.

The kindness of the Doctor and her assistance and in addition to the good job they have done. However the lady in the front desk is not part of those stars. If it was for her I would ignore this survey.

As always this particular Gentle Dental did a great job. Everyone is professional and nice

I have had an excellent experience here. I had very bad experiences at other dental offices, and Dr. Virwani at Gentle Dental has eased all of my anxieties. She is thorough, patient, and skilled, and I recommend her to all of my friends and family. I have also had great experiences with the hygienists and dental assistants. All of them have been so friendly and comforting. Kiki at the front desk is great too! I would highly recommend Gentle Dental, specifically Dr. Virwani, especially if you are nervous about going to the dentist.

Staff were nice and friendly. I went in for first time for cleaning and it was painful and hit my gums and made me bleed and didn’t ask if I was okay. Said I had multiple cavities and needed fillings but never asked to schedule that. A month later I went to my old dentist because my insurance came in and the cleaning was smooth and I had no cavities. Definitely consider a second opinion after going there.

First off - the dental experience is quite pleasant, the doctors are helpful and extremely kind and polite, and they do a fine job. What is completely not fine is the fact that they charge exorbitant amounts of dollars for even basic procedures. One could overlook this on account of quality service - and yet when combined with chaos at the front desk, often very unclear instructions and suddenly being charged with bills without being told about them when you are leaving the office it leaves a very bitter taste in one's mouth. I will be changing offices next year for a hopefully better experience somewhere else. If you are indeed the manager - act like one and at least offer apologies for your humongous errors. P.S. Go read the Yelp reviews for a true picture of this office.

The difference between the initial quote and the final bill was above $1200, which is preposterous. This office is beyond expensive and the office staff could use far more practice in running and effective office environment, and possibly letting you know when you owe things rather than surprising you with sudden bills. Very rude office manager.

My experience was wonderful. The staff, the dentist, and orthodontist team were great. I have been coming here for many years, and the experience has been and continues to be wonderful.