Fisher Family Dentistry PC

Fisher Family Dentistry PC, located in Bridgewater, Massachusetts, has received significant negative feedback from patients regarding billing practices and customer service. Based on available reviews, several concerns have been raised by patients who have experienced issues with their billing and interactions with the staff.

One patient reported significant issues with insurance claims and double billing. "Both my husband and I are (were) patients here. Fisher submitted claims for both our visits to our insurance. When they didn't get a response they submitted both a second time. The second one got denied because our insurance sent the checks to my address as opposed to straight to their office. When I called to make a payment and clear my account, the lady was ready to take my payment for double the amount. Basically 2 claims worth for the same visit." This patient also experienced issues with a cancelled appointment and a lack of communication from the office.

Another patient reported being billed for a procedure they were told was covered by insurance. "Been going here for years. They wanted to do some extra intense cleaning. I told her I would only do that procedure if my insurance covered it. She told me she checked and we were good. I got a medical bill for $575 and the office told me it’s my responsibility to check my own insurance. I signed no estimate or permission to be billed for this." This patient also noted the unfriendly reception and the threat of collections.

In addition to billing concerns, patients have expressed dissatisfaction with the customer service provided by the office. "Their customer service is horrible at this point. It didn't start that way when we first moved here. You were at least greeted back then. Now when I walk through that door, I feel like I should turn around and leave lest I insult the lady at the desk who is scowling at me. There is no hello, good bye, thank you, see you next time."

Based on these reviews, potential patients should be aware of the reported issues with billing and customer service at Fisher Family Dentistry PC.

Key concerns raised by patients include:

• Billing Issues and Insurance Claims: Reports of double billing and incorrect insurance information.
• Explanation of Benefits and Cancelled Appointment: Lack of clarity and poor communication.
• Poor Customer Service and Unfriendly Reception: Negative experiences with staff interactions.
• Unwelcoming and Insurance Coverage: Misleading information about insurance coverage.
• Medical Bill and Collections: Aggressive billing practices and threats of collections.
• Bridgewater Dentist and Bedford St Dentist: Local practice with reported concerns.
• Fisher Family Dentistry PC: Reports of negative patient experiences.

Potential patients are advised to carefully review their insurance coverage and confirm billing details before receiving treatment at Fisher Family Dentistry PC. Due to the reported issues with customer service, patients may experience difficulties resolving billing disputes or scheduling appointments.