Dr. Kyle Hilgers, D.D.S, P.C

I had a broken tooth that I needed pulled. Got me in right away & I was out in an hour & a half. Process was so easy & the dentist & all of his staff are wonderful. Thank you for taking such fantastic care of me! I’ll be back!

First off I want to say Dr. Hilgers is a very nice man and accomplished dental practitioner I have no problem with how he practices. My complaint is with how his office bills. I had a very good conversation with Dr. Hilgers and I appreciate the time he took to talk to me and try to explain why his office billed the way they did, I just was not satisfied with the answer that that I got. A number of years ago I had Dr. Hilgers do a root canal on a tooth that was under a crown. The root canal procedure was successful but a few months ago I started having a problem with that tooth. I called Dr. Hilger's office and asked what a visit might cost they instructed me the visit should cost about $267. He first took an x-ray which cost $35 billing code D0220 in addition to the Limited Oral Evaluation billing code D0140 cost of $129. Both of which is a fair price to pay. Since Dr. Hilgers performed the initial root canal procedure, one would expect to be charged something for the service or a dentist that truly cared about the work they performed previously would not charge a patient more then the standard office fee to spend less then 10 minutes to grind off a small area of the crown so the tooth was not as high a.k.a. Occlusal adjustment. I have had these adjustments done in the past by dentists on the east coast which were my family dentists and had previously done the installation of my crowns that needed adjustments. Some years later I had a crown fall off and my family dentist glued it back in for the cost of the standard office visit. I guess maybe over my 67 years I have come to expect too much from my family practitioners and I am just "old school" in my way of thinking. I guess the operative word is "FAMILY" dentist which both my wife and I considered Dr. Hilgers of Desert Dental Associates to be. We always have good conversations between his dental assistant and him. Dr. Hilgers office charged and additional $180 Billing Code D9951 Occlusal adjustment- limit which brought my total to $344. I realize Dr. Hilgers is running a business, he has overhead but I felt this charge was a bit high as I am on medicare and I do't have dental insurance. I called my dentist on the east coast and asked him about the cost, and he agreed it should not have had such an exorbitant price tag. My brother, who is in the medical and dental supply business also asked some of his customers and they agreed that the price was a bit on the high side. We live and work in a free enterprise system and people can charge what they want for their services, but people don't have to continue to pay high prices if they don't want to. Sometimes loyalty does have a price.There are many other good Dentists here in the the valley that would probably like my family's business. I mentioned that I talked to Dr. Hilgers personally about the bill, and I appreciated his time. He stated in all fairness he had to charge me what he charges all patients because of the demand that insurance companies put on his practice. He said he cannot charge me one price and an insured person another price. We all know, the price you pay for medical SERVICES can vary between the cash price and the insurance price. Being on a fixed income and having a bill this high one would hope you could negotiate a better price with cash. I had asked his associate that works at the front desk if there was anything we could do to bring the price down, she stated this was the best she could do, and then sarcastically said "I could charge you $690", which would have been totally unacceptable. We all have choices and I have made mine. I feel it is time to move on. Thank you Dr. Hilgers for your fine work, but it appears that money is more important then trying to work with your patients. I was't looking for a handout, I just wanted to be billed fairly.

We have been going to Dr. Hilgers for 33 years (starting from back when they were Hilgers & Arbuckle!). Great doctor, great staff (Robyn and Sarah in particular!). Very highly recommended.

We have been coming here for many years. Sarah, Robin,Dr Hilgers and Dale are great..like family!!

Very pleased, front staff is awesome and professional, Dr. Hilgers is a caring, gentle Doctor and services your needs. 5 Stars ***** :-)