Dr. Grace Lo, DDS

Welcome to the dental practice of Dr. Grace Lo, DDS, located at 35 Cold Spring Rd Suite 324, Rocky Hill, CT 06067, USA. While Dr. Lo's practice is situated in the United States, we understand that users in US accessing this Theme Park Directory may be seeking information for potential travel or have connections in the Rocky Hill, Connecticut area. We aim to provide an objective overview based on the available customer reviews, which present significantly contrasting opinions regarding the patient experience and professionalism of the office.

The environment at Dr. Grace Lo, DDS is described positively by one reviewer as a place where Dr. Lo and her team of dental professionals aim to make patients as comfortable as possible. However, another review details an experience where a mix-up in appointment time led to rushed cleanings for two children and a subsequent dismissal of the family from the practice, suggesting a potentially inflexible and unwelcoming environment under certain circumstances.

Dr. Grace Lo, DDS offers general dentistry services. One patient highlights Dr. Lo as an excellent dentist who is very kind and caring, having been a patient since 2014. This reviewer also mentions the convenience of in-office crown creation during a 3-hour appointment and quotes their 6-year-old granddaughter describing Dr. Lo as the "most gentlest dentist in the world." This suggests a feature of efficient service for crowns and a gentle approach with patients, particularly children. However, the negative review recounts an incident where, despite accepting children who were 15 minutes late for their appointments, the cleanings were completed in just 25 minutes for both, leading to dissatisfaction with the "sloppy job." The subsequent expression of disappointment by the parent resulted in Dr. Lo dismissing the children from the practice, indicating a potential lack of conflict resolution skills and prioritization of the dentist's perspective over patient concerns.

Key features of Dr. Grace Lo, DDS, based on the reviews, include Dr. Lo being described as an excellent, kind, and gentle dentist by one patient, with the ability to create crowns in-office. However, a significant concern is raised by another patient regarding rushed services, a lack of apology or attempt to address concerns about the quality of care, and the extreme measure of dismissing long-term patients due to a parental complaint. This suggests a potential inconsistency in service quality and customer service approach.

There is no specific promotional information available for Dr. Grace Lo, DDS in the provided data. Potential patients in or connected to the Rocky Hill, Connecticut area should carefully consider the starkly contrasting reviews, weighing the positive feedback on Dr. Lo's skill and gentleness against the serious concerns raised about the handling of service issues and patient relations, before contacting them at (860) 563-3330 or +1 860-563-3330 for their dental needs.

Dr. Grace Lo, DDS

35 Cold Spring Rd Suite 324, Rocky Hill, CT 06067, USA