Dental Health Associates, P.A.

If I can give 0 rating, I’ll happily do so. Would not recommend this place to anyone. I’ve been waiting for the past 1.5hrs and still no one is helping. What is the point of putting you in the waiting room and leave like WTH. Very unprofessional. Never coming back again

This was the most unprofessional dental office I have ever been to. My son needed braces and staff never sent in his pre authorization, if I didn’t call to check status we would have just been waiting forever . Dental techs rude and loud, talking about personal business for the whole office to hear. Wasn’t very sanitary either, had stations right on top of each other with no dividers so patients are sitting right next to each other getting dental work done. I would NEVER bring my children back here.

I wouldn’t suggest anyone to go to this place, they always have long wait and this last time they made me wait 2 hrs and said to reschedule as doctor was busy.

It was hard to get through to make an appointment here. I had an initial appointment set up, but in meantime had a gum infection that made my whole face swollen. On my way to the appointment, my gums ended up draining on their own. They examined me and told me there was nothing they could do. I showed them I had lost a filling. They said I'd have to wait for my cleaning appointment to address it. When I returned for my cleaning appointment and checkup, they told me I had already had my cleaning and checkup. So basically they committed insurance fraud. I had both kids go to their appointments despite this, and both kids asked if they could find a new dentist. They aren't picky. They put a white film in the crevices of their teeth, meant to protect their teeth from cavities. It fell out of their teeth less than a week later. To the best of my knowledge, that was not supposed to fall out like that. The thing that bothers me the most is that out of all three of our appointments, they really didn't do anything. Sure my kids got their teeth cleaned, but I'm not even sure they did that correctly. Office was very crowded. I miss having normal dental insurance (I currently have medicaid) I miss my old dentist who always was honest and thorough.

Been calling for an emergency appointment for 3 weeks today is 1/27/2024 and the “answering service” keeps “sending messages”… great dentist but bad customer service and no urgency.. this is the worst experience I have ever had with an office. I really hope they can fix this until then I guess Ill have to take my business elsewhere mind we have been to this office a few times before so its not like we are new patients here.. hopefully they will call back before I find someone else to go to

I love my dentist so much , I’ve been coming here since I was a kid BUT the only complain I have is they don’t answer the phone for the life of them. The new staff they hired don’t answer the phone at all,I’ve called the second they open and I still get put on hold. One time I was on hold for more then an hour I ended up just driving down there which is about 30 minutes from me & they were not busy AT ALL. I was still on hold with them when I came in and showed them how long I’ve been on hold. Either then that like My dentist is amazing just the new staff is the issue. They are really nice just the not answering the phone is the main Issue