Dental Faculty Practice

My wife was USC faculty and is now professor emeritus having retired a year ago. We both used the USC faculty dental practice for years. It was always a real pain to get appointments but it has gotten even worse. I recently waited for 3 months for a cleaning appointment only to have it cancelled 2 days before the appointment date. To reschedule it will take 4-5 months. I left the practice several years ago but came back because they promised that scheduling had improved. It has gotten worse. The doctors are fine but management really really sucks. My family is done with USC faculty dental practice. One star is a generous rating.

The dentists and hygienists are wonderful. But getting timely appointments has always been an issue.

Had appointments lined up on the day things got lockdown due to covid. Now still no contact or update whatsoever and calling the number just gets "we are understaffed and will forward." Ultimately it's my fault to be so patient and wait for more than a year I guess.

I will update this review after my appointment. Right now what I can say is Venus Martinez registered the appointment and never emailed registration forms like discussed. When I reached we were handed a booklet to fill out. That itself would take 10 minutes. I physically went back to get appointment rescheduled because phone lines don’t get answered.

I've had multiple negative experiences with the receptionists. They seem uncommonly unprofessional. They made oversights and mistakes often and behaved rudely to try to shift the blame. I assumed USC would provide better than typical quality, but after the interactions I've had, I just grew leery of trusting this office. By the way -- that's a review of the faculty practice, presumably the best of the best, not the student-performed services.

I'd give negative stars if I could. Was an international student at USC and needed help with an implant that had fallen out. Saw the dentist just once. He said he needed more info about my implant from my previous (overseas) dentist and I diligently collected all the details he asked for. I emailed. I called. I called again. I called several times and spoke with 5 different receptionists / dental assistants. All tell me the same thing - dentist is looking into it and we will get back to you. The school year ended and I graduated. Still didn't hear back at all. This should tell you all you need to know about this embarrassing practice.