Community Health Care Hilltop Family Dental Clinic

I have mixed feelings about this place,it's both great and horrible. Being able to get sliding scale care AND a payment plan is absolutely great !! I am on disability which means Medicare which means no dental coverage AND no money to spare. The staff is great,the receptionist,the girl doing the x-rays and the lady who does the cleanings is the BEST !! However,I need extensive work,and was not told until leaving that they don't do root canals or extractions,and the place they referred me too was super sketchy and down near Olympia. Also when leaving and giving me that info (which was useless) they only made me an appointment for a deep cleaning,nothing was said about getting anything else done. So imagine my surprise when I go back for the cleaning and ask why nobody mentioned me needing fillings,when I so obviously do,that I need about 6 more appointments to get all the work done. Why wasn't a treatment plan discussed when the dentist talked to me about needing a root canal ? Had I known I needed a multitude of fillings I would have been getting this done over the last few months while waiting for the cleaning appointment. Seems a bit unprofessional

Dr.Porter and Dorris the assistant helped me understand the severity of my dental situation and setup follow up appointments that day. One thing that could be done better is the front desk people's manners in person and on the phone. A lady argued with me on the phone this morning. Not very good customer service and I only deal with them to schedule an appointment or check in.

I will never go back to this clinic. I was misdiagnosed about high blood pressure. My doctor said I am good no heart nor indication of a stroke or anything.

I have a lot of dental anxiety, little money, and no dental insurance. All of these things combined mean I have a long list of dental work I need to get done. On the recommendation of multiple other people from the Tacoma area, I finally got the nerve to schedule a visit here. My first visit was brief, but my second visit today was the first of many more I will be having to get fillings, extractions, and potentially root canals done. From reception to the dental assistants to the dentist (Dr. Porter, in my case), this was the best dental visit I have had in years. I have used a community dental clinic previously, in my home state, and always felt like the dentists were overworked, overtired, had little patience for me. It always resulted in me dreading going in, postponing visits, and just living with pain instead of seeking help. I have not felt that way at all at CHC. The dental assistants have been kind and gentle, the receptionists have been warm and welcoming, and Dr. Porter is probably the best dentist I can remember having in my 30 years. I’m still anxious about moving forward with all the work I need, but I’m more hopeful than I’ve ever been that I can keep the momentum up and finally maybe find comfort at the end of this journey. ? Thank you all, genuinely.

Been trying to get a bad tooth pulled for two and half years. I’ve made three appointments to get it pulled and the dentist has found any and every excuse not to pull it at each appointment. It’s now cracked into pieces and half of it is gone and they are still telling me maybe next month and have scheduled a fourth appointment for this one tooth. They called my husband the day of his extraction and said the doctor was out of town and they didn’t know when he would be back. They never rescheduled him. My cleanings have been mediocre at best leaving plaque in easy to reach places. If you don’t have to go here, don’t! It’s not worth it.