Battle Ground Smiles Dentistry

My first time here!! I would love to share my amazing experience that I had at smiles dentistry. I called to make an appointment and ended up being seen the very next day which was awesome. There was a male receptionist up front that was very kind and explained everything very thorough to me. When I met with my dentist she was also very thorough and listened to my needs and what I wanted! I appreciated her giving me her time and attention before a first time patient exam. A lot of dentists do not do that. She was also very kind and listened to what I had to say. After the exam she asked me what my needs were and I told her that I wanted to get my two front teeth fixed first.. she did an amazing job! I literally had tears in my eyes after she was done... happy tears.. Her dental assistant that was working by her side was also very sweet. I will definitely recommend this place to all my friends and family. The customer service that I had was great from the front of the house to the back of the house ??. I am so blessed to have my smile back. So thank you all for your hard work. You will be seeing me again very soon ?

I had an amazing experience at Battleground Dental Smiles! The doctor was absolutely awesome and made everything so easy to understand. From the moment I walked in, I felt at ease. The staff was friendly and professional, and the entire process was smooth and efficient. I was in and out in no time, and I couldn’t be happier with the care I received. Highly recommend!

Have been coming here for years. And in the past year this place took a turn for the worse. I come to my appointment early and I get taken 15 min past my appointment time. Then I have to wait another 15-20 min for someone to come see me. I even had someone forget about me and until I came out and said something no one would have come. It’s sad to see this place go down hill cause the doctor there is great. But the lack of respect for patience time is a a big no no.

The dental care itself was fine, I didn’t have any issues with the dentist, hygienist, or receptionist, all were friendly. The reason for my negative review is due to lack of transparency with billing. I recently had an appointment for a special cleaning for periodontitis. I was given info ahead of time of what my insurance would cover and what I would be responsible for. After the cleaning, I was asked to stop and speak with the office manager regarding payment on my way out. I requested to wait until the cost was ran through insurance before paying anything out of pocket, but was told I had to pay in full for the service I received that day, or set up a payment plan. I was not comfortable paying in full since they hadn’t even billed insurance yet, so opted for the payment plan. At my doctor’s office, I have had a payment plan before where I simply told them how many payments I wanted to do and what day of the month I would be billed, etc. so that is what I was expecting since he used the term “payment plan.” I was handed an iPad to fill out my basic info, which I filled out. Then, about a week later, I receive an alert in my email from my credit monitoring app that a new credit card had been opened in my name, and that my credit was hard pulled. Turns out the “payment plan” is actually a credit card. I felt incredibly misled and taken advantage of. We put a lot of trust in our medical professionals, and this caused me to lose trust in Battle Ground Smiles and I have cancelled my appointments and will be going somewhere else. Another occurrence that rubbed me the wrong way - at my last visit, I discussed wisdom teeth removal with the dentist. I asked that they get an estimate from my insurance on my out of pocket cost, which they agreed to and I was told I’d get a call back once they had an estimate. Weeks later, I had heard nothing, but then received 2 calls in the same day wanting to schedule the teeth removal and they even said “we have an opening tomorrow.” It felt off that they were trying to get me in for a major procedure with less than one day notice when I hadn’t been given my out of pocket estimate yet. It all feels uneasy to me and I would not recommend this dentist.

This place is horrible! They try to strong arm you into making decisions and if you tell them your are not interested in that they start bringing in the big guns. Omar has no customer service skill what do ever and hangs up on you if you ask for a refund and to gavel your future appointments. He said he is the manger and of that is true this company who is new to Battle Ground,Wa will be out of business in no time. We don't appreciate being treated this way. There are too many dentist to choose from in Battle Ground. Don't let them push you around. Ronnie and Diana Johns of Battle Ground since 1996. The dentist we are going to right across the parking lot know of Omar, I didn't have to say his name. They are getting the business from Smiles due to the un professionalism of this office. BEWARE