Aspen Dental - Philadelphia, PA

Some of the staff here were nice and accommodating, however, a lot didn't have any bedside manner. The X-Ray Tech and Hygienist both didn't introduce themselves, but rather just started directing me around. This made it feel extremely transactional versus personal and welcoming. In addition to this I spent about an hour and a half sitting in the dental chair waiting without clear understanding of what I was waiting for or who. Eventually the dentist himself came in, he was extremely friendly and through, which almost made the experience better. Key take aways for me and why I wouldn't go back is that they don't seem to have any respect for your time. I have never had a routine dental appointment run more than an hour unless it was a more indepth procedure. In addition they don't clearly state that a Check Up does not include a cleaning for new patients. So while I was there for 2 hours, none of that included the cleaning and I'll have to go back to actually get my teeth cleaned.

Let me just say that this place is 100/10. They’re so helpful, outgoing, absolutely friendly and did I say professional? This is the place to get your moneys worth. They’re so knowledgeable, after listening to their professional advice, you have no questions to ask. I’ll never go to any other dentist again.

Went in for exam ($146 no insurance) to check on a crown I got back in June there. Had nose ring that I couldn’t remove and hygienist moved on to help someone else take X-rays. Staff seemed to not care much and so I left and would have wasted my money had I not looked online in advance and purchased the $39 savings plan. Also they set appointment times but never take you back on time it took 15 mins after my set time to be seen.

Im so happy I decided to come to Aspen Dental! My experience was a 10/10 from the front staff to the back. I’m super terrified of the dentist due to my past history and they made me feel so comfortable and fearless this is a great dentist office I’m so happy I found them and I will be coming back and telling all my family friends about this place. ☺️

It was an ok experience up until the X-rays. The X-ray technician was rude and has no patient bedside manner. His placements of the xray instruments hurt during the process and he did not care how I felt as a patient. I was told that if I didn’t finish the X-rays that the appointment could not be completed so I endured it. The dental assistants, front desk staff, and doctor was great. However I find this dental chain to be over priced. I have great dental coverage however every service is priced way above the dental coverage limit so you still have a bill regardless. I will not be using their services as they are way too expensive.