4.0
I’m new to the area needed a dentist fast . Had an emergency. I called the office and they made me an appointment without delay . The staff were great and very nice. Made me feel really comfortable. They checked me out gave me my options and came up with a great plan and had great financial support. I give this office 10/10 highly recommend!
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Overview
Hours
Aspen Dental - Chester, VA Introduce
Welcome to Aspen Dental - Chester, VA, a dental practice located in Chester, Virginia. As part of our commitment to providing comprehensive information within the Theme Park Directory, we aim to connect local users with available services, including dental care.
Aspen Dental - Chester, VA is located at 12531 US-1, Chester, VA 23831, USA. They can be reached by phone at (804) 318-5484 or mobile phone at +1 804-318-5484.
Based on available information, Aspen Dental provides a range of dental services. However, customer reviews reveal a significant disparity between experiences with the dental staff and the billing department.
Positive reviews highlight the friendly, patient, and professional nature of the dental staff. Patients appreciate the thorough explanations of treatment options and the compassionate approach of the doctors. One reviewer specifically praised the reception staff and the care taken during X-rays and examinations, stating it was the best treatment they had received in their 61 years.
However, a significant number of concerns are raised regarding the billing and financial aspects of the practice. One reviewer detailed a highly negative experience with the financial staff, accusing them of dishonesty and incompetence. They claimed that incorrect treatment plans and insurance information were provided, leading to significant discrepancies in estimated costs. The reviewer also expressed frustration with the handling of refunds and insurance claims.
The reviewer claimed that the financial staff misled them about insurance coverage, resulting in a significantly higher out-of-pocket expense than initially quoted. They also reported difficulty in obtaining a refund for a down payment and felt that the staff was unwilling to properly process insurance claims.
The practice is described as having a friendly and professional dental staff, but significant concerns are raised about the billing and financial departments.
Potential patients are advised to exercise caution and thoroughly verify all financial and insurance information before proceeding with treatment. It is recommended to seek clarification on all costs and insurance coverage details to avoid potential misunderstandings or financial disputes.
Aspen Dental - Chester, VA Photos
Aspen Dental - Chester, VA Location
Aspen Dental - Chester, VA
12531 US-1, Chester, VA 23831, USA
Get directionsReviews
I’m new to the area needed a dentist fast . Had an emergency. I called the office and they made me an appointment without delay . The staff were great and very nice. Made me feel really comfortable. They checked me out gave me my options and came up with a great plan and had great financial support. I give this office 10/10 highly recommend!
Dec 20, 2024 · Terry GAbsolutely wonderful people. From the lady at the front desk to the one who did my x-rays. The dentist explained everything. They were very gentle and helped me thru the extraction. A top notch team. 5 stars isn’t nearly enough.
Dec 23, 2024 · Joe BlackwellAspen is a very, very nice establishment. I was greeted with warmth and patience, and I was seen in a timely manner within five minutes of my arrival for my appointment. The staff walked me through to fill out necessary paperwork the dentist and the periodontist were both very thorough, and very clear as to what was going on with my teeth. Afterwards, they had a very proficient staff member explain the costs and financing. I am so happy that my husband found this dentist.
Nov 25, 2024 · April O'GarroMy crown had broke off my tooth last night on Thanksgiving. It was a nightmare and I called Aspen Dental, and they took me in. They knew I was in a bad place with it. I went in, everybody was smiling that worked there, and was an amazing vibe of energy. It was an amazing experience and everybody there was awesome. The Dentist did an amazing job and I recommend to everyone
Nov 29, 2024 · jonathan bashamOwn a dental office or found incorrect details?
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