Ahuja Harkishan DDS

I have been going to this office for nearly 3 years. At first it seemed decent, but twice the office has been closed on my schedule appointment. I did not get a call notifying me of the office being closed and to reschedule. The second time I had to take 9 hours off of work because I was getting my wires removed, getting my teeth cleaned at another office, and going back to get my wires put back on. When I brought it up to the doctor, there was no apology for it. Instead, it seemed like he is just blaming the patient (Me). Telling me that I need to make sure that my phone number is up-to-date. My phone number has not changed in nearly 10 years. It’s the same number they have been using from the time I got my braces with them. Then he says I need to make sure that I am confirming my appointment on the text reminder. That’s great and all, and I do that and have record of it on my phone. But there is no text reminder when they are not going to be in the office. When I left A voicemail letting them know that I was there for my appointment and they were not… They should have called me to APOLOGIZE For their error and reschedule my appointment. That did not happen. No apologies. Terrible customer service! When I went to my February appointment, I had to wait until 11:30 to be called for a 10 o’clock appointment because they overbooked. (that’s more time that I have to miss from work) overbooking appointments happens quite often in this office. On my March appointment, the doctor never showed up while I was there which meant that the technicians didn’t have the tools they needed to work on the patients and the clerks did not have the card machine in order to take card payments. so they all had to do the best they could with what they had. Very unprofessional and I don’t blame the technicians that are working on the patients. They are doing the best that they can given the circumstances. The appearance of the establishment says a lot about the business… As you can see from photos. Even if the site is shared, somebody should fix the issues in the photos. The only real good compliment I can give is for Mrs. Debbie, who is always the one who works on my teeth. she is the only one that I trust. She does an EXCELLENT JOB every time. And she is the reason that I have chosen to continue going to that office.

Great staff, friendly, professional, and they are always there for you. They are wonderful and take great care of my daughter.

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