A-1 Family Dental Care - Dr. Suya Wen - Dentist in Langhorne

Typically, I wouldn't say I like leaving bad reviews. However, I felt the need for this dental office. I had an appointment with them today, which was confirmed several times. I got a call in the morning that I needed to reschedule my appointment because the dentist requested that I come earlier, which I cannot because I work normal business hours like most people. This sudden change in schedule not only disrupted my work but also showed a lack of consideration for their patients' time. I was then told that the insurance info needed to be confirmed with my insurance and that I needed to call them. The office's job was to figure out my insurance before the day of my appointment. Given my experience, I have decided to take my business elsewhere. The dental office's unprofessionalism and lack of consideration for their patients' time and convenience have left me with no choice but to seek dental services elsewhere.

I find it hilarious the guy in automated call system says "thank you for calling...where patients are first". First, they're impossible to get in touch with. Worse yet, they outsource their front desk customer service to the Philippines and India – why? My appointment was scheduled months in advance for Dec. 27. Been trying to call the office to confirm all week only to be told that the office is now closed until Jan. 8? What a sham of a dental office. Won't be coming back here ever again. And the 1 cleaning I did had here left much to be desired. I was in and out in literally 10 minutes. Might as well just brush at home.

I absolutely LOVE this dental office and everyone in it! I cannot seem to understand some of the one star reviews below me and I honestly believe they have the wrong office. I have been going to this place for over 2 years now and the staff is just AMAZING. My dentist and the rest of the associates, in my opinion, are the best I've ever dealt with. The receptionist is sweet as can be and everyone whom work here are so professional, kind, compassionate, knowledgeable and extremely skilled in what they do. My dentist and her team are so attentive and care so much about their patients comfort level before during and after every procedure. They go above and beyond and every procedure I've had done here is 100% painless and done to perfection. My dentist ALWAYS makes sure everyone is doing their job and following their tasks during every procedure while doing her part and it's extremely reassuring and very well run. I will never go to another dental office and I absolutely highly recommend them.

One of the worst dentist experiences I’ve ever had, they did the root canal 2 days after I went in with tooth pain, which was still infected and didn’t numb correctly, then gave me antibiotics after the experience, which should have been given before root canal. There was a whole root missed during the canal which hurt 3 months after the crown was put on worse than the original pain. When I went back for help they gave me about 5 minutes of time no apology and tried to send me to a specialist that was $2500 just to fix the missed root, of course I pulled the tooth and completely WASTED $1300 some dollars here

If i could give them a 10 I would this is loving what you do. The dentist and staff are the best. I was having 4 teeth removed and right when he was getting ready to start my pressure goes up i get like anxiety. They waited they made sure my pressure went down and held my hand. They treated with love. Care and respect. Like they say now. "Kuddos " to them. Thank you so much.