Windermere Dental Group

BEWARE, THEY DO HORRIBLE WORK!! Literally everything they touched and performed all failed down the road. I used to be a patient and had thousands of dollars of dental work performed. Along with the work, I had a few root canals and porcelain crowns done. After reading others reviews, I am not sure that I even needed crowns (at age 30) but I believed them. Problems I experienced; One tooth never had the crown seal to the tooth correctly, creating a gap between the existing tooth and crown. As a result, the remaining tooth got infected and had to be pulled. Another tooth towards the front was a completely different color and was not flush with the existing tooth. On this one they also did not property seal, so this one also got infected, had to be removed, and now I need an implant. The material they used for their white porcelain crowns is horrible. Any type of sticky food would literally stick and nearly fuse onto the porcelain. I had to completely stop eating a bunch of foods so this would not occur. I used to work in the same building and my manager was buddies with Alex, the owner and husband of Susana, and recommended that I go to this practice. Don't be fooled by their good reviews, people pay services to write good reviews and responses. And the responses on their profile are professionally generated (I know because my friends work as reputation managers doing this). This dentist definitely does not know that she is doing, and going to her poses a huge risk down the road for your teeth and wallet!

I would like to share my experience that I encounter while as I was at the dental office. I would like to acknowledge the dentist and staff for the wide range of services such as good communication skills , knowledgeable of their work environment and compassion team members. Thank you for the prompt service .

I have been going to Windermere Dental Group for more than 5 years now and every time I come in it’s always a smooth and pleasant experience! I have never waited more than a few minutes to be seen and the staff are always very kind and professional. Highly recommend if you live in the area!

Dr Susana Moncada….! She is awesome. She is sweet, gentle and kind. She explains everything to you in advance. If she has to change her plans she will to accommodate you. She’s awesome. Her dental assistant Pat was stellar. She was excellent Emily the girl at the front desk. Emily is amazing sweet kind, and very patient Alex, he’s the man I love this dentist office so much so clean and so nice. Everyone is so nice. I am in the middle of a procedure now and I can’t wait to be completed!!

Dr. Moncada is excellent. She is kind, compassionate, and a true artist with teeth. The office staff are extremely kind and helpful. They are quick to respond and always available. I’ve had several dental emergencies and each time I’ve been able to get in to the office quickly to have my problems resolved. One insistence included my front teeth being knocked out. It’s been 10 years and they still look good. Dr Moncada is excellent and I would recommend her for a patients of any age.

Amazing experience! I came in with a dental emergency, they were able to take me right away and put my mind at ease. Everyone in the office is very friendly and welcoming!

my initial experience yesterday was meeting the Dr. and her staff. They were kind and accommodated me as a new patient prior to my travel next week.