Western Dental & Orthodontics

There appears to be a recurring issue with appointment scheduling and confirmation. Despite making an appointment and receiving confirmation over the phone, upon arrival, I am informed that the appointment is not recorded in the system. This has occurred on three separate occasions, causing inconvenience and frustration. I kindly request a resolution to this matter to ensure the accuracy and reliability of the appointment scheduling process.

If I could give negative stars I would!! Avoid this place at all cost! My daughter was scheduled to have her wisdom teeth extracted, they called on appointment day and asked us if we could come down earlier, to which we obliged. We live over an hour away, and half way there they called us again and told us they can't do her surgery anymore. They knew I lived over an hour away and their excuse for canceling was because my daughter shouldn't be driving over an hour away after sedation. I told them she was not driving, that I was and they said it's not safe for her to travel that far after sedation. Absolute joke! I've talked to 4 dentists since then and that's absolutely absurd and completely false. Did the doctor have a golf game to get to? Office manager won't return my phone calls. My daughter is in extreme pain and we have been waiting for months for this appointment, and for them to do this to her is so unprofessional and completely outrageous and just wrong. Please, anyone and everyone, take your loved ones or yourself anywhere but here! I was wary about this office from the beginning, at the consultation, the staff and doctors were completely rude and unprofessional. The facility was filthy. The area is very sketchy and not safe by any means. AVOID!!

I made an emergency appointment on Tuesday for Friday morning I get there and they tell me oh we tried to call you but your phone said it’s not taking calls at this time . We only have one doctor so we have to reschedule you. Ok fine they gave me an appointment for Saturday at 8 am when they first open and they said their surgeon will be there in the event I need an extraction. I have a cracked tooth in half, half of it is missing. I get there I’m the second person to check in. It’s 10:15am and I was still waiting. I finally went to ask and they said oh we only have one doctor so it’s going to be a while. Then why would you schedule me at 8am. I left upset I just waisted 2 hours for nothing. Going to find another location. Avoid this place.

Avoid this place and go somewhere else. I have been coming here for about three years, but this last visit last week will be my final one. I had a 4:30 pm appointment for a routine six-month check-up and cleaning. Despite being on time, I waited over an hour just to get X-rays and to be told I didn’t have cavities. They tried to sell me an additional gum treatment, which I declined. Then, they informed me they couldn’t do the cleaning because it was already past 5:30. My copay was just $5, but they had me sign a bill over $3,000 that would be sent to my insurance—for X-rays alone! When I asked for a copy, they gave me a bill showing $1,600 instead. I’ll be following up with my insurance about this because it doesn’t seem right, and I hope someone looks into these practices. Very disappointing experience overall. By the way, you scheduled me for appointments I didn’t ask.

The dentist ? chipped the back of my TWO FRONT TEETH ? and didn’t tell me nor did they do a filling while there. I discovered everything after the anesthesia wore off!!!! Then they couldn’t do an emergency filling for me until Monday I wasn’t even given a script for pain the doctor wouldn’t be back in until Tuesday I had to request to see a different dentist in order to get seen sooner!! NOBODY CALLED ME BACK IN REFERENCE TO A PRESCRIPTION ? ??