Western Dental & Orthodontics

I went to Western Dental for my tooth it needed to be taken out, I was worried that it would be uncomfortable to do. But they did a wonderful job. It didn't even hurt. Everything about them was professional and great.Thank you Western Dental I will be coming back for a cleaning as well.

I had a really good experience here. The front desk girl Desiree was extremely kind and explained everything, she was so thorough that didn’t leave me questioning much. She went out of her way to explain how my insurance worked without me asking. I unfortunately didn’t catch the name of the tech that did the X-rays and the one who did my cleaning but everyone was very nice and did their jobs.

The staff is really kind, i found my self really enjoying my time there even tho i do not Like the dentist, the main dentist was really up forward with what needed to be done with my teeth and was sure to make sure we where doing what i wanted and not what my parents wanted, but he still made sure they gave the okay to the process. Cons When we called to ask for information they told us that they open at 9 so when we got there we were ready for the orthodontist, turned out the orthodontist doesn’t open till 10. This would have been nice to know since i woke up at 7 to get there. Plz have more patience when you talk to a customer on the phone. Specially when speaking to older people who don't speak English very well.

Shortly after the staff stood over me and uncomfortably insisted i make a positive review on google while i laid on the dentist chair, things turned for the worst… just as the yelp reviews i saw stated. I called in to make a payment , and the representative offered me an account payout deal. Which I accept and they (western dental) accept the payment and stated the contract balance is fur-filled and the old contract voided … as they offered …and moving forward i can complete & finish my braces treatment. The phone rep then took my payment ( legally binding) and closed my account and booked my appointment. A week later i received a letter saying my account is paid off and thanks for doing business. Just over two months later and two visits later. I get a letter saying i now owe $1500. Once i called , i was told by the supervisor in the office that the employee was not supposed to offer me that deal. So they illegally voided said contract, but kept the payment (illegally) . They informed me that they will refuse service unless i pay them an additional $1,500 due to the mistake / account closing deal their employee offered me. I told the manager that the offer that was made is legally binding and by accepting my payment closed the deal (all on a recorded phone call) They ignored these facts and the legal contracts and insist i still owe them and they will not take off or tighten my braces as they agreed to do on the recorded phone call. Luckily i am a law student and have a lawyer on retainer . Taking legal action. AVIOD THIS SHADEY COMPANY AT ALL COST. They pressure customers in the chair to make fake positive reviews… all the complaints are the real reviews. I saw this happen to hundreds of people in online reviews when dealing with western dental… Now it is happening to me. With great disappointment… and legally violated. _Nicholas Cooper

It was a very pleasant experience. Waiting time was short, they were right on time and the dentist was friendly and jovial. All in all a very nice experience. The facility was very clean also.

I had a fantastic experience! From the moment I walked in, the staff was welcoming and professional, making me feel comfortable right away. The office was clean, modern, and well-organized, which added to the smooth experience. The dentist was thorough, gentle, and took the time to explain each step, which I really appreciated. I felt like I was in great hands the whole time. Overall, I couldn’t have asked for a better experience.

Look at their yelp reviews for honest feedback and don’t go based off the google reviews. I had a disastrous experience and only went because a coworker recommended and read the google reviews. I had a short-lived time here getting ortho treatment and I ignored the red flags and I can’t stress enough to avoid this place, quite literally at all costs. It’s a total money grab business, the person who went over financing lied and said she spoke to her office manager to lower the cost of my braces treatment, come to find out she was the office manager all along. They made it seem like I was the one with a tight schedule, but in reality they only have an ortho on Wednesdays, because they float them around to other offices. Also, I had a mishap of the ortho assistant not placing my band on properly and caused my bracket to detach. I came in as an emergency and the front staff said they can’t do anything. Only after insisting the bracket was scrapping my enamel, they offered to remove the bracket. I am a very understanding person but my patience was pushed to the limit. I ended my treatment because of how unhappy I was with my treatment. Not to mention the braces removal caused me a great deal of discomfort, which I let the ortho know, so I just muscled through it to never have to step foot in that office again. I’d honestly would recommend to go to an orthodontist specialist who will give you the best quality care because you only get one set of teeth. Do not put your teeth in jeopardy in a place who doesn’t pride themselves in their work.

My biggest fear is the dentist so I was already walking in here scared! The first person to work with me was Michelle, she did all my X-rays and took pictures. One of my fears was being judged for the state of my teeth since it had been about 10 years since I went to a dentist and Michelle was literally the kindest sweetest person and walked me through everything. The whole visit went very smooth and I want to thank Michelle for making me feel so comfortable, she was literally the best!