Western Dental & Orthodontics

The receptionist is so bad. I am Vietnamese, I don't know much English, I need my husband to help me translate. But the receptionist, I don't know her name. But her attitude is so bad, my husband just asked her some questions because my husband wanted to make sure everything about my teeth. But when my husband hung up, she sighed and turned to the person next to her and smiled. I was in front of her but why did she have such an impolite attitude? A receptionist should always smile, guide and explain clearly to everyone, not have such an impolite attitude to customers. I hope the clinic manager has to review the service there.

My overall experience in Western Dental was great. The people were courteous and everything was explained very well. They did a great job in doing x-rays and deep cleaning of my teeth. I had no complain whatsoever in my two dental visit.

I come here for my general and orthodontic appointments, and my experience has always been great. The staff is very welcoming and open to answering inquiries regarding appointments, treatment plans, etc. They are also open to conversation, which I appreciate! Thank you to all the staff here at Western Dental & Orthodontics!

Had an emergency situation and was desperately searching for a place that could see me last minute. Called Western Dental and was relieved that they had a 3pm appointment available. It was quite the drive from Chino but was willing to do it so I could be immediately seen. Imagine my disappointment when I show up at 3 to find the doors locked and the place closed. Called again and was told the dentist left at 2:45 pm. I drove 30 minutes for nothing and what’s worse, is that now it’s too late to be seen by anyone. And it’s Saturday, which means I’ll have to wait until Monday to address this issue. Possible new, recurring patient to never return.

Inattentive staff from front desk to the dental room. Been waiting 2 hours in the dental room & had to go to the front desk to follow up. Sloppy job by the dental tech, dentist was also in a rush. Going here is a hit & miss. There are times it’s a good experience. This time it’s not.

First time at western dental west covina & ive had the best experience ever. The staff is amazing & the doctor made me feel so comfortable through the whole treatment process. I will definitely refer everyone I know to this office.

Normally I’m terrified of the Dentist but at western dental in West Covina they always make me feel comfortable and they are very patient and gentle staff and dentist I recommend if you are scared go there they will make you feel better