Western Dental & Orthodontics

Every time I come into this location, there is an irate patient complaining about the wait time or the customer service. After several visits and receiving subpar service. Then they drop the ball on communicating all the costs up front for my car. Gave me the run around. After agreeing to the original quote and coming in for the services they dropped another $1300 charge on me in the office. It felt like a high pressure sales tactic that left me feeling like I had no other options because I was already sitting in the chair. Not to mention my original appointment was at 2pm but they called me to come in sooner so I showed up at 12:30 and waited almost 3 hours to be seen then as soon as the procedure was done they rushed me out of the office so they could lock up and go home. They failed to give me any after care instructions or inform me about any medications. I found out about the medications when the pharmacy called me to pick them up. I am so confused and frustrated with my experience, and now I'm stressed about how I'm going to come up with the extra costs that I didn't foresee. I just feel icky from the whole experience. It offends my sense of what's just in the world.

Horrible location. Ive been here multiple times for my children and myself, every time a horrible experience. Multiple times improper paperwork was sent to insurance costing us months. First appointment is understandable for a long time but every cleaning I went in for took 3-4 hrs. First appointment they requested a deep cleaning which we waited 4 months for approval then when I went in dentist for requested it was surprised we were doing deep clean as teeth didnt require it. Last appointment I had a filling fall out on a front tooth and they wanted to replace the whole tooth which I did not want but they said it was the only way. After this I set up appointment with other dentist and got a cleaning there and they fixed my tooth. 7th street western dental is understaffed, overworked and looking to make a quick buck .

The dentist did not numb me enough and it was extremely painful. If I could give you no stars I would. Unprofessional and not organized in the office should have been my first clue. Western dental is more affordable than my previous dentist but I'm going back to my previous dentist. The old saying you get what you pay for is true. I WILL NEVER GO BACK TO WESTERN DENTAL STAY AWAY! they also didn't give me a prescription for antibiotics.

super nice people but a first time routine appointment, you will be here for AT LEAST 2 hours so plan accordingly! i also saw that they are low on staff (note posted on their wall) and only have a specialist available once a month (overheard conversation) which explains why going here is an all day event. the woman that does the payment stuff was super nice and helpful!

Im currently at western dental Long Beach off 7th street. After working and overnight shift with my daughter. This is the worse service I’ve ever seen! They forgot about us! Had no clue how to handle my situation. They called my adult daughter name in place of my younger daughter twice after me telling them it’s the wrong name. We are still here waiting after being here since 10:45am! I think Dentist went on LUNCH or I dunno! great well we hungry sitting here for hours! and also workers are plenty why no one can help? No one has answers and one girl said come back another day! Congratulations western dental you win! Worse service ever! And I’m a medical assistant! Only reason. I didn’t cancel is because my daughter has school soon!

Surprise charges, unorganized office staff and long waits that leave you rushed through your dental work. I do give the dentist I was treated by on Saturday 5 stars but the scheduling by the staff or taking an “ emergency “ before a scheduled quick procedure and making me wait 4.5 hours for an 8:30 am appointment is just uncalled for. They put you in a room and ignore you not even offering water. They lie about how much longer you have to wait. Before that I went in for a cavity and ended up needing a root canal and crown.. the X-ray should have showed that. I think that dentist should have stopped right away and informed me instead of grinding my tooth down to the nerve. I never even had any pain in that tooth just thought it was a cavity or I wouldn’t have done anything. I’m beyond frustrated.