Western Dental & Orthodontics

super kind personnel all around. Maria was super sweet and helpful and went above and beyond explaining everything about my procedures and helped calm down my nerves and anxiety. Janet was such a sweet person with me. as someone who suffers with severe anxiety and is constantly crying LOL she was very understanding and compassionate. both Maria and Janet were very kind, supportive and compassionate with my anxious self

Has anyone noticed how the staff on the front desk dress? Made my daughters and I feel very uncomfortable. I mean come on, we need to look down at these employees because of the way this office is set up. I am very sure they are aware that their chest is almost out and the way they sit so darn close to their desk ? like really? It sucks because this location is walking distance to us which is amazing. Haven't been here in a while so maybe things have changed and my family would give it another try! The staff behind the door are amazing. My daughter was in this room and I noticed the filth immediately. Not to mention the protective glasses my daughter had to wear ? A good cleaning and appropriate dressed employees ? and this place would be perfect!

Maria and her assistants were the absolute best through the entire process. I hadn't gone to the dentist in a very long time out of fear of the experience but despite that they quickly won me over with their kindness, patience and support through it all. Dr. Sahar was very informative and helpful every step of the way. There's no doubt that I leave my appointment feeling optimistic and knowing my health is in good hands.

I had an extremely disappointing experience with Maria. I reached out to resolve an issue with my account, but the interaction left me frustrated rather than helped. First, the representative was unresponsive and seemed uninterested in addressing my concerns. I had to repeat myself several times. Second, the representative was dismissive when I asked for clarification and was brazen enough to reply with a condescending tone. I understand that customer service roles can be challenging, but basic courtesy and effective communication are essential. I hope that Western Dental will provide additional training or support for Maria to improve her ability to assist customers more effectively. Based on this experience, I’m hesitant to contact customer service in the future, and I hope others have a better experience than I did.

Would've left 0 stars. These people are scamming people. If you are not familiar with your health insurance benefits these people will take advantage and charge you whatever they want. My daughter has PPO, and they were charging her $1500 out of pocket when all she needed to pay was $400. Ask for a preauthorization with your insurance before getting any type of service with this Western Dental.

I feel like this place tries to upsell you on things you don’t need. I went it for my cleaning and they said I need a deep cleaning. Keep in mind they previously said my teeth were not bad and they tried to charge $1,050.00 with my insurance! When I refused and said I wanted my regular cleaning they were trying to refuse. After discussing with the dentist they decided to proceed with just a regular cleaning but they refused to remove any tartar. Which in my past experience has been done with regular cleanings.