Important Information Regarding Western Dental Center: Assaf Ghassan DDS in Burbank, CA

Western Dental Center: Assaf Ghassan DDS Introduce

This introduction addresses Western Dental Center: Assaf Ghassan DDS, located at 1107 N San Fernando Blvd, Burbank, CA 91504, USA. As a listing within the Dental Clinic platform category, our aim is to provide local users with pertinent information to aid in their selection of a dental healthcare provider. It is crucial to present an objective overview based on the available information, which in this case primarily consists of publicly accessible patient reviews. Due to the nature of the feedback found online, this introduction will focus heavily on the concerns raised by these reviews.

Information regarding the environment of Western Dental Center: Assaf Ghassan DDS is not explicitly detailed in the provided reviews. Typically, dental clinics strive to maintain a clean and professional setting. However, the reviews do not offer any specific descriptions of the clinic's physical environment, focusing instead on issues related to service and billing.

Similarly, a comprehensive list of services offered by Western Dental Center: Assaf Ghassan DDS is not provided within the customer reviews. Generally, a dental clinic would offer a range of services encompassing general dentistry (check-ups, cleanings, fillings), restorative dentistry (crowns, bridges, dentures, implants), and potentially cosmetic dentistry (teeth whitening, veneers). However, without specific information from the clinic itself or positive feedback detailing the services received, we cannot definitively outline the services provided by Western Dental Center: Assaf Ghassan DDS.

The available information primarily consists of two negative customer reviews, which raise significant concerns about the features and practices of Western Dental Center: Assaf Ghassan DDS. These reviews highlight the following critical issues:

Billing Disputes and Contract Issues: One patient recounts paying over $11,000 out of pocket for dental care that they believe was not performed correctly. This review alleges that their natural teeth were filed down unnecessarily in preparation for upper crowns, and the promised corrective work was never completed despite multiple visits over a year. The patient further claims that the clinic is attempting to pursue collections years after the initial contract was paid in full, for charges or a new contract that the patient states they never agreed to. This raises serious concerns about transparency in billing practices and contract management.
Poor Appointment Management and Lack of Respect for Patient Time: Another review details a significant wait time of one and a half hours past the scheduled appointment. Subsequently, the patient was informed that the dentist would be taking an hour-long lunch break. This indicates a potential lack of consideration for patients' time and poor scheduling management, leading to considerable inconvenience.
Difficulty in Resolving Complaints: The first review explicitly mentions the inability to reach corporate to file a complaint, suggesting potential issues with the clinic's customer service and complaint resolution processes. This lack of accessible channels for addressing grievances is a significant concern for potential patients.

These negative reviews paint a concerning picture of potential issues with the patient experience at Western Dental Center: Assaf Ghassan DDS. The allegations of improper dental work, billing discrepancies, excessive waiting times, and difficulties in addressing complaints should be carefully considered by any local users in Burbank, CA, who are contemplating seeking dental care at this clinic.

Currently, there is no promotional information available for Western Dental Center: Assaf Ghassan DDS in the provided text. Given the nature of the recent customer feedback, it is understandable that no positive features or promotional aspects are highlighted.

For local users in Burbank, CA, who are searching for a dental clinic, it is essential to carefully consider all available information. The two provided reviews for Western Dental Center: Assaf Ghassan DDS raise serious red flags regarding billing practices, appointment management, and customer service. While every business can occasionally face negative feedback, the issues highlighted in these reviews are significant and warrant careful consideration.

Before making a decision, local users are strongly advised to take the following steps:

Conduct Further Research: Look for additional reviews on various online platforms (e.g., Google Maps, Yelp, Healthgrades) to gain a broader understanding of other patients' experiences with Western Dental Center: Assaf Ghassan DDS.
Verify Credentials and Licensing: Ensure that Assaf Ghassan DDS and the Western Dental Center are properly licensed and in good standing with relevant dental boards.
Inquire About Billing Practices: If considering this clinic, ask detailed questions about their billing procedures, contracts, and policies for addressing billing disputes before committing to any treatment. Obtain written estimates for all proposed treatments.
Clarify Appointment Policies: Understand their policies regarding appointment scheduling, waiting times, and what recourse is available if appointments are significantly delayed or rescheduled without adequate notice.
Seek Alternative Options: Given the serious nature of the complaints, it may be prudent to explore other dental clinics in the Burbank, CA area that have consistently positive reviews and a reputation for reliable and ethical practices.

In conclusion, the available information regarding Western Dental Center: Assaf Ghassan DDS in Burbank, CA, primarily consists of negative patient reviews detailing significant concerns about billing, appointment management, and customer service. Local users are strongly advised to conduct thorough due diligence and consider these issues carefully before choosing this dental clinic for their oral healthcare needs. It is recommended to seek additional information and potentially explore alternative dental care providers in the area with more positive and reliable feedback.