West Coast Dental of Van Nuys

Dental care is expensive, but this office is especially egregious with their scare tactics to overcharge. Save your money. I've spent tens of thousands at this place and found some of the same services later at a fraction of the cost. I'm switching offices because I definitely cannot afford coming here and getting roped into more of their exorbitant pricing.

The staff there is super friendly, they did an amazing job with my deep cleaning, making this my dental clinic. Also not too much of a wait time which I loved.

Friendly staff and efficient service. They make coming to the dentist a Good Experience.

I think the wait time was a bit long. It might help to avoid booking too many people at once. I had a 9 AM appointment but had to wait an hour before being seen.

I have received fair treatment for my dental work. My complaint however, regards to billing. I was told before my treatments that I would need to pay an additional amount that my insurance wouldn’t cover. I was confused because I was assured I wouldn’t be charged anything out-of-pocket, but needed to work so paid. A few weeks after this, I was informed that this was just a “glitch” in their system, and I should receive a reimbursement within the next week. It’s now been over a month since I was wrongfully charged. When I last asked, I was told that my insurance needed to finish paying for the treatment themselves first, and then I’d be reimbursed. I said I don’t think that makes sense, since legally I shouldn’t have been charged in the first place. I’m now playing phone tag with the billing department, because I was wrongfully charged due to a “glitch”.

I came for a root canal in April, when I had insurance. My fault I didn’t come back until I was in intense pain(November) when I came back with medi-cal. When I come back, the nurse just starts poking, drilling and hurting me. Drilling the root canal and poking at it with multiple tools, until I couldn’t take it anymore. It’s not the nurses fault but the DR could have at least ordered X-rays first. Upon doing the Xray they found out the tooth they performed the root canal on, is infected and sent me on my way. I left to sob in my car and the best they could do was phone numbers on a piece of paper. I felt rushed and told to get another root canal somewhere else without any antibiotics or any other suggestions. Also just spoke to the office manager, all she could advise was maybe the doctors wording wasn’t correct. Regarding an active infection . It’s a literal infection and they should communicate they can never retreat a tooth. Waste of a dental office and time. DONT COME HERE for advanced treatments. They can’t provide help. They make it worse!