West Coast Dental of Moreno Valley

I recently went to West Coast Dental of Moreno Valley for my second dental visit, scheduled at 10 AM, and my experience was frustrating and disappointing. After waiting for 30 minutes, I approached the front desk to inquire about the delay. I was told only two rooms were available and to just wait. Another 30 minutes passed with no update, and by 11 AM, I was informed I’d be called when it was my turn. There was a clear lack of respect for my time. I had reserved this time specifically for my appointment and, like anyone else, cannot be expected to sit waiting for 1.5 hours doing nothing. I mentioned that I needed to pick up my daughter by 12 PM and asked if they could give me an estimate, but the front desk, which was quite rude, simply told me to keep waiting. I eventually left at 11:20 AM, feeling disregarded and frustrated. Ten minutes after I left, they called to say they were ready for me, which was just the final straw. West Coast Dental should have the courtesy to inform patients in advance if there are significant delays, allowing us the choice to either wait or adjust our appointments. Patients’ time deserves as much respect as the appointment itself, and I hope the clinic makes improvements in communication, promptness, and basic courtesy moving forward.

I can’t lie I was skeptical with all the negative review’s but everyone’s experience isn’t the same. I had a great experience and today made my SECOND visit. Yes the first time the wait was a bit long but it’s honestly no different than seeing your pcp sometimes they often run behind too , thanks to Dr. Aldabbi and his team along with Vanessa who made my experience pleasant. This is coming from someone who is scared of the dentist it’s a fear of mine to go but I’ll wait just to see Dr. Aldabbi. Don’t let the reviews of others defer you I’ll wait for quality care any day ! Oh and the kids dentist next door was an amazing experience for my toddler.

I finished my braces treatment & the follow ups for retainers have been horrible. I wait more in the waiting room than what he takes to check my teeth. I recently went & it was so full they had me on the kids side & he took 2 minutes to check my teeth, tightened my retainer & sent me home. I got home and my retainers are hurting my gum to the point it’s making them bleed. I can’t even wear them & they went to give me an appointment until Dec. My gaps are opening because I can’t wear the retainer, there goes my damn time and money spent. All they care about is the money.

I am typically scared to go to the dentist due to having a bad experience. My recent visit to West Coast Dental was amazing. All of the staff that I’ve encountered showed so much kindness, respect, and was very caring. From the front office staff Sally, the Dental Assistant Norma, the treatment coordinator Carolyn, and Dr. Hashem. It was a couple of other staff members that I’ve encountered but unfortunately I don’t recall their names. I’ll definitely return for all my dental needs and recommend them to everyone. Thanks again for everything!!

Don’t waste your time coming here. They’re is always some issue with them every time I come here . Besides that they take over 1 hour from your appointment time to just sit you on the chair . You can add additional 15-30 min for the doctor to see you . Don’t waste your time just find another dentist.