West Coast Dental

First time I was here I had a great experience. However I thought it was weird that they encouraged me too much to leave a good review online. They even gave me a business card with instructions for leaving a review. I wanted to leave a good review but it felt too weird cause of how they asked. Well apparently they will service some clients well on accident and then ask those clients to leave good reviews online. I know this because on my second visit it was a nightmare. Why schedule an appointment when they make you wait 3 1/2 hours. If I knew I was going to wait this long I would have not come. And on my second visit they kept saying I needed so many procedures. Sad to see corporations tapping into the health industry like this. I know this because my dentist buddy who has his own practice said my teeth are fine.

The worst dental experience I have ever had. I made an appointment for a standard cleaning at 9am, and I did not get called in until 10:30am. They took X-rays and brought me into another room. The insurance lady came over and told me the Doctor recommends getting a deep clean and liquid antibiotics, and it would cost me $1200. I let her know I would just like to proceed with my standard cleaning as my insurance covers this. She responded by saying "the doctor can't clean your teeth until you pay for the deep clean and antibiotics." I asked why, and she said the doctor needs to protect themselves as my teeth can get infected unless I pay for a deep clean. I then asked her if I could have the doctor just do a short floss and polish. She responded "why would the dentist floss your teeth, I just told you they are not going to work on you." I responded maybe they would clean my teeth since that is what dentists do and that's what my appointment was for, and told her I would no longer speak to her, and asked for the Doctor. She said the doctor was with another patient and I would have to wait. The doctor finally came over and gave me a 5 minute cleaning. The only bright spot was the hygienist. I don't understand how the woman who tells you the cost still has a job..... She is losing this business customers for sure.

I made an appointment for myself and my daughter through Zocdoc, and the dentist office changed the date and time of both of them on their own. When I went in for my appointment they took x-rays, then made me sit and wait for 20 minutes for the doctor to come and examine me, and then made to wait for another 10 minutes before someone came and told me that my insurance actually wasn't covering everything and that I would have to pay a couple hundred dollars out of pocket. I can not recommend enough that you DO NOT use the dental office.

*** don’t do it*** Horrible service !! It’s taken them since June to get my daughters fills done! We are now in the end of September. Really ? This is crazy. They move appointments without even calling. Cancel appointments morning of. And on top of that the lady’s in the office are rude! And got some funky attitude. But this to be expected at a medi-cal office. After this last service never coming back and will not recommend. We are going to a private GD like the office lady recommended. Come at your own risk . Let’s see if the WCD (owner) will respond to this comment. Cuz it seems they only respond to the good comments.

Shorten the length of time for any visit. I spent more than 3 hours (exactly 3 1/2 hours) when I went for annual exam. This was my 2nd time visiting that location, the first one being last year. One of the personnel, who was explaining to me about the insurance, said that they were understaffed. I would have understood the situation, but my 1st visit (2hrs) was similar to the 2nd one I had recently… the waiting took so loooong. I didn’t even have any procedure nor cleaning done, it was only an exam. (Waited 45mins at the lobby. 15mins for Xray. They sat me down at the dentist chair, waiting for 1 1/2 hours. Examined by dentist 20-30mins. Waited again 20-30mins before I finally spoke to someone at billing) The staff was nice. But it would not rectify the distressing experience of waiting for that long… 3 1/2 hours! Going to the dentist already is an anxiety-laden trip, for most people. Typical visit time should be, 1-2 hours….. 2 1/2 hrs still bearable. But when it becomes 3 hours and more, that’s horrible!