Walton Center for Family Dentistry

I'm not feeling well as I write this review, but I feel it's important to share my experience to help other families make an informed decision. My family was looking for a new dentist, and after my husband tried this office, I decided to give them a try as well. During my first appointment, I was told I needed additional work and was asked to pay a $100 deposit to schedule another appointment. Unfortunately, due to not feeling well, I forgot about my first appointment which was for today, and only remembered the second one later in the week. My husband called to reschedule for me, not realizing it was for the same day, and was told that they require a 48 hour cancellation. The receptionist he spoke to was rude and unempathetic, informing him that we would forfeit the $100 deposit because it was my responsibility to remember both appointments. Despite his frustration, she remained dismissive and insisted we still had the other appointment booked, seemingly oblivious to the situation. This poor experience with the receptionist led us to decide not to return, and they lost our entire family and another family as patients. When I first scheduled, I already had reservations as the same receptionist was chewing food during our call, which struck me as unprofessional. I should have trusted my instincts then. I can't comment on the quality of the dental work, but if the front desk reflects the overall experience, I would strongly recommend avoiding this office. I wish we had. Tami F.

I have a terrible pain in my tooth. The left side of my face was throbbing! I called on Friday and was seen on Friday. I explained the situation and they put me on the schedule. Turns out I have an infection. I was prescribed antibiotics and some ibuprofen. The process was explained to me about what may or may not happen.Everyone I spoke with and who worked on me were amazing! I truly appreciate it. I am big on reading reviews and this dental office had a few bad reviews but nothing like what I came across with othe offices before called them. I'm glad I made the choice to come here. Dr. Tran and her assistant are great! Thank you all do much!

Where do I start. So I was currently at work and during my lunch break on Thursday evening I ate some food until I bit down and my wisdom tooth jabbed down into my other wisdom tooth and probably struck a nerve. An immense pain shot up and I couldn’t finish eating. I eventually took the rest of the day off. I went home to get some Tylenol to relieve the pain but I instantly called my nearest dentist office that Friday morning. They recommended Walton Center of Family Dentistry. They hooked me up with an emergency scheduled exam within 2 hours. Once I got there I was greeted by the wonderful Emma (hopefully I said that right) and she got me situated with all the paper work. Chelsea (hopefully that was her name too) who also helped basically scheduled me for Monday to get my wisdom teeth extracted cause lord child I was fighting demons with those things.I came in that Monday and got the procedure done but man was it a roller coaster.The dentist and his wonderful assistant took care of me and did the lords work. I feel 4 teeth lighter but now I have to fight this pain off but I’ll be alright. Either way the experience was excellent and I would highly recommend going to them if you’re in the area.

Clean office, modern equipment, rustic building, comfortable waiting area. Modern TVs with cable in the patient rooms, that double as displays for patient information. Very kind staff, plenty of staff, and quick moving. In and out place, will report back for final review after getting some work done next week.

Dentists and staff are great. God help you if you have a question about an unexpected bill that you receive from them. I called their office 8 times, leaving 8 voicemails, during business hours. Their billing department never answers the phone. They did try to call me twice, but I am a nurse and can't answer the phone when I am caring for patients. I called them back 2 minutes after I missed a call from them, and they didn't answer, and they never called me back again.