Valley Endodontics & Oral Surgery

I got charged for the consultation service fee twice though I have High PPO dental insurance. I paid the fee of $70, for 30 mins, but then they asked me to pay more $55 for that service previously paid some weeks ago before I could have a surgery. Then I recognize from the explanation of benefit from my insurance that the dentist is out of network, and he claimed overpriced fee for most service fees of the surgery. A late realization! I don't recommend this location for any new patients! don't rely on the estimate table they give; it's not correct at all that can show your insurance cover the fees but insurance didn't cover. Now, after 3 months, a bill wants to charge me $300 more. They had almost a month and said the estimate is correct and there would be no more charge before I agreed to pay off and wen through the surgery. NEVER COME BACK this service. Front desk and bill service are horrible.

I was scheduled in after months of no appointments made for me while for a biopsy for a mass in my gums. We went through a run down of the procedure and after care to send to my insurance that said they'd cover it. This was back in December 2023 and insurance approved it with no issues. After understanding everything would be covered BESIDES an x ray I went on to schedule the appointment. The surgery went well but I was referred all the way back from August 2023 and was upset since they never picked up the phone. Fast forward to now I get billed $850 from the lab from UCLA claiming I was out of network and there was nothing to do about it since Dr Carroll decided to send it to that lab out of network instead of in state laboratories to examine the tissue in Arizona. I was very upset since the insurance claim was supposed to be fully covered and decided to call the office that essentially told me this is a me problem because I signed a consent form? I then called the lab and talked to my regular dental hygienist and there was nothing to be done. They never reiterated that I was going to pay a bill to the lab and it's extremely misleading and unprofessional. This office went out of their way to send my tissue to a lab out of network and does not show any remorse.

Went here on a referal. Ask them to assure the insurance covered everything. They said it did. Not quite true since I got billed $195 for a "Cone Beam". Then 6 months later I get another bill for $126. Called to find out what that was about and was told they were quite busy so leave my number and they would call me back. Never did, big surprise. Save yourself some trouble. Go elsewhere for better treatment and service.

My mom was referred here by her dentist. They did the consult and was told in writing insurance covered her extraction. She has medicare and UH. Then they try to bill her when we went to make another appointment for another tooth. They refuse to schedule without payment. I was going back and forth with them and finally got fed up. After she told me there was no balance she was the only one there. She refused to make the appointment and then placed me on hold without telling me. Comes back on saying I had to pay $115 to get my mom scheduled. Verry unprofessional and rude. I'll find a different dentist for my mother.

I have been here twice and the first time was honestly horrible but the second visit, getting a tooth removed was much better. The surgical assistant Chrissy could tell I was nervous and helped calm me down and was so nice the whole time. Dr.Carroll removed my tooth quick and effectively. I couldn't believe how fast and painless it was. They both deserve 5 starts.